TravelNewsAsia.com
Wed, 13 Feb 2019

No Flight Bookings / Online Check-In While AirAsia Upgrades System

AirAsia has announced that it will upgrade its Navitaire New Skies reservation system this weekend.

 As a result, flight bookings and some other services will be unavailable from 14:00 Malaysia time (GMT +8) on Saturday, 16 February 2019 to 03:00 on Sunday, 17 February 2019.

Thai AirAsia Airbus A320 MSN 5344 reg: HS-BBA in the foreground with a Thai AirAsia X Airbus A330-300 MSN 741 reg: HS-XTD in the background at Don Mueang Airport in Bangkok, Thailand. Picture by Steven Howard of TravelNewsAsia.com Click to enlarge.

This includes AirAsia's website, mobile app, sales offices, counters and call centres.

Travellers will also not be able to perform self-check in via the web, mobile app and airport kiosks or manage their bookings until the upgrade is completed.

AirAsia has strongly advised all travellers flying during the aforementioned period to check-in online ahead of the upgrade period and to print out their boarding pass, or use the E-Boarding pass where available. Web and mobile check-in are available from 14 days prior to departure for all AirAsia and AirAsia X flights.

Travellers are also encouraged to be at the airport at least 3 hours before their flight to avoid any travel inconvenience.

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