Lost Bags and Airline Baggage Tracking - Interview with Peter Drummond, SITA

Wed, 13 Nov 2019

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Lost Bags and Airline Baggage Tracking - Interview with Peter Drummond, SITA

It has happened to most frequent travellers at one time or another, you arrive at your destination only to find that the baggage you checked-in a few hours earlier somehow missed the flight.

How does that happen, are more bags being delayed or lost now than in previous years, and what technology can airports and airlines use to minimise, or even eradicate, this problem?

Those are just some of the questions that Steven Howard of TravelNewsAsia.com put to Peter Drummond, SITA's Portfolio Director Baggage.

Baggage handlers loading a plane at Noi Bai International Airport in Hanoi, Vietnam Picture by Steven Howard of TravelNewsAsia.com Click to enlarge.

Filmed on the first day of the SITA User Baggage Conference in Bangkok, Thailand, Peter shares some facts and figures about airline baggage handling.

We discuss the latest trends, how much these lost and misplaced bags are costing airlines and airports, and why bags can sometimes arrive quickly and other times incredibly slowly - even when it is the same route, airline and schedule.

Peter explains what SITA Baggage solutions are available to airlines and airports and how they work, how much it costs for existing airports to upgrade their facilities, and how difficult that upgrade is.

With British Airways currently trialling driverless dollies from Aurrigo - which are automated and operate by weight so that when they are full they rush off to deliver the bags instead of waiting around for the other dollies to fill up - Peter gives us his thoughts on this and shares other solutions that help to easy the baggage handling process.

We also talk about SITA's targets for 2020 and beyond and Peter tells us about a brand new solution that will be launched in phases next year. All that and much, much more in the FHD video and podcast below.

Lost Bags and Airline Baggage Tracking - Interview with Peter Drummond, SITA

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