Lost Bags and Airline Baggage Tracking -
Interview with Peter Drummond, SITA
It has happened to most frequent travellers at
one time or another, you arrive at your destination only to find
that the baggage you checked-in a few hours earlier somehow missed
the flight.
How does that happen, are more bags being
delayed or lost now than in previous years, and what technology can
airports and airlines use to minimise, or even eradicate, this
problem?
Those are just some of the questions that
Steven Howard of TravelNewsAsia.com put to Peter Drummond, SITA's
Portfolio Director Baggage.
We discuss the latest trends, how much
these lost and misplaced bags are costing airlines and airports,
and why bags can sometimes arrive quickly and other times
incredibly slowly - even when it is the same route, airline and
schedule.
Peter explains what SITA Baggage solutions are
available to airlines and airports and how they work, how much it
costs for existing airports to upgrade their facilities, and how
difficult that upgrade is.
With
British Airways currently trialling driverless dollies from Aurrigo
- which are automated and operate by weight so that when they are
full they rush off to deliver the bags instead of waiting around
for the other dollies to fill up - Peter gives us his thoughts on
this and shares other solutions that help to easy the baggage
handling process.
We also talk about SITA's targets for 2020
and beyond and Peter tells us about a brand new solution that will
be launched in phases next year. All that and much, much more in
the FHD video and podcast below.
Lost Bags and Airline Baggage Tracking - Interview with Peter Drummond, SITA
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