Tue, 11 June 2019

Sarah Murphy Appointed Senior Vice President of United Express

United Airlines has appointed Sarah Murphy as Senior Vice President of United Express, where she will oversee the carrier's extensive regional network, product, customer service, operations and strategy.

Sarah most recently served as United's Vice President of Global Operations Strategy, Planning and Design, and was instrumental in launching United's core4 service model founded on four standards safe, caring, dependable and efficient. The airline began core4 training with its customer-facing employees and eventually rolled out the training to all 93,000 United employees.

Sarah Murphy. Click to enlarge.

Previously, Sarah served as United's vice president of financial planning and analysis, overseeing the airline's operating and capital budgets. She also served as United's managing director of financial and capital planning and leading investor relations.

Prior to joining United in 2006, Sarah worked at Merrill Lynch in its investment banking division, and in 2015, she was named one of Crain's Chicago's "40 Under 40".

Sarah will report to Chief Operations Officer Greg Hart.

"With Sarah, the United Express team is gaining a versatile leader who will guide our strong regional operations to new levels of success. Her diverse background at United, leading teams in finance and our operation, is a perfect fit for this role as we strive to improve the overall experience for our customers and make their journey seamless, whether on United or United Express," said Hart.

Sarah holds a Bachelor of Science degree from Columbia University School of Engineering and Applied Sciences.

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