Korean Air Investing KRW 200 Billion to
Overhaul Entire IT Infrastructure
Korean Air has said that it is investing KRW 200
billion over the next 10 years to overhaul its entire IT
The airline plans to migrate all its
applications and data to AWS Cloud over the next 3 years,
including the entire set of websites, cargo management system,
flight Control system, enterprise resource planning (ERP), and
other systems, which are currently operating through Korean Air’s
datacenter in Banghwa-dong, Seoul.
On the AWS Cloud, Korean Air will be able to
leverage new technologies such as AI, machine learning, big data
analytics, Internet of Things (IoT), and database management to
render customized services based on individual preferences for
passengers around the world.
For example, Korean Air aims to use big data
analytics to understand customers’ flight information and their
changing preferences to recommend optimal flight products quickly.
A system will be developed to help predict customers’ future
behavioral patterns and enable the company to develop new flight
products accordingly. Furthermore, the company intends to help
customers search for flight schedules and confirm reservations
using voice-based interactive systems.
On the operations side, a new system will be
designed to analyze big data from in-flight sensors and
maintenance operations, which should contribute to optimizing
flight routes, saving fuel, and enhancing predictive flight
In addition, AI technology will analyze system log
files, which will contribute to flight safety and improve
operational efficiency by automatically scaling up to deliver
required resources when there are traffic spikes.
Walter Cho, President of Korean Air, said, “Faced with increasingly fierce
competition in the airline industry, we decided to move to AWS
Cloud in order to lead innovative changes, and enhance the quality
of our customer services. Leveraging cloud technologies means we
will be able to provide faster and more efficient services that
are tailored to the needs of our customers.”