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Fri, 9 Nov 2018

Korean Air Investing KRW 200 Billion to Overhaul Entire IT Infrastructure

Korean Air has said that it is investing KRW 200 billion over the next 10 years to overhaul its entire IT infrastructure.

 The airline plans to migrate all its applications and data to AWS Cloud over the next 3 years, including the entire set of websites, cargo management system, flight Control system, enterprise resource planning (ERP), and other systems, which are currently operating through Korean Air’s datacenter in Banghwa-dong, Seoul.

On the AWS Cloud, Korean Air will be able to leverage new technologies such as AI, machine learning, big data analytics, Internet of Things (IoT), and database management to render customized services based on individual preferences for passengers around the world.

Walter Cho, President of Korean Air (centre), Ed Lenta, Managing Director of AWS Asia Pacific (left) and Youngseob Kim, CEO of LG CNS (right) signed the Korean Air Data Center Outsourcing Agreement on 6 November at Korean Air's headquarters in Seoul. Click to enlarge.

For example, Korean Air aims to use big data analytics to understand customers’ flight information and their changing preferences to recommend optimal flight products quickly. A system will be developed to help predict customers’ future behavioral patterns and enable the company to develop new flight products accordingly. Furthermore, the company intends to help customers search for flight schedules and confirm reservations using voice-based interactive systems.

On the operations side, a new system will be designed to analyze big data from in-flight sensors and maintenance operations, which should contribute to optimizing flight routes, saving fuel, and enhancing predictive flight maintenance.

 In addition, AI technology will analyze system log files, which will contribute to flight safety and improve operational efficiency by automatically scaling up to deliver required resources when there are traffic spikes.

Walter Cho, President of Korean Air, said, “Faced with increasingly fierce competition in the airline industry, we decided to move to AWS Cloud in order to lead innovative changes, and enhance the quality of our customer services. Leveraging cloud technologies means we will be able to provide faster and more efficient services that are tailored to the needs of our customers.”

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