Marriott is ramping up the deployment of alert
devices for housekeepers and other on-property staff, allowing
them to discretely summon help if they feel harassed in any way,
need quick support or spot a guest in distress.
The company is making the alert
devices a new standard across its portfolio of more than 5,000
managed and franchised hotels in the United States and Canada and
is exploring similar technology solutions to meet the needs of its
global hotel portfolio and workforce.
The rollout is projected to continue through 2020 as the
company and its franchise partners fine-tune and tailor
installations at individual sites ranging from high rise city
properties and sprawling resorts to suburban hotels.
“No one should ever be fearful doing their job,
least of all associates on-property who are so vital to the
success of our company and our industry,” said Arne Sorenson,
President and Chief Executive Officer, Marriott International.
“The safety of everyone at our properties is always a top priority
as is deterring and combatting harassment of any kind. I’m deeply
proud to say our entire industry is unified around these important
The device has been tested for over a year in
many locations and a lot of housekeepers
have expressed relief and described heightened peace of mind, not
because they’ve had to use the device, but because they know they
can if trouble arises.
“I’ve spoken with housekeepers who describe the
feeling of walking into a guest room and not knowing what’s on the
other side of the door,” said Erika Alexander, Chief Lodging
Services Officer, The Americas, for Marriott International and a
former Marriott Hotel General Manager. “Realizing they now have a
device right at their fingertips is automatically empowering and
it reminds them they’re not alone. I hear the relief and
confidence in their voices, I see it in their faces. Not only does
it make them feel better, it makes their families feel better
about the work environment they’re in. That’s why we’re doing
Marriott housekeepers echo this sentiment. “It’s
a big relief for the whole family. First of all, for me being on
the floor late and for my husband and kids. We don’t have to worry
about mommy, she’s never going to be in danger. She’s working in a
safe environment,” shared Latifa E., a Marriott Housekeeper.
“Everybody is happy in the hotel about this
change, because everybody feels more safe,” said Carlos C., a
Marriott Housekeeping Aid.