TravelNewsAsia.com
Fri, 7 Sept 2018

Marriott to Make Alert Devices Standard at Hotels in US and Canada; Considers Global Rollout

Marriott is ramping up the deployment of alert devices for housekeepers and other on-property staff, allowing them to discretely summon help if they feel harassed in any way, need quick support or spot a guest in distress.

The company is making the alert devices a new standard across its portfolio of more than 5,000 managed and franchised hotels in the United States and Canada and is exploring similar technology solutions to meet the needs of its global hotel portfolio and workforce.

 The rollout is projected to continue through 2020 as the company and its franchise partners fine-tune and tailor installations at individual sites ranging from high rise city properties and sprawling resorts to suburban hotels.

Exterior of New York Marriott East Side. Click to enlarge.

“No one should ever be fearful doing their job, least of all associates on-property who are so vital to the success of our company and our industry,” said Arne Sorenson, President and Chief Executive Officer, Marriott International. “The safety of everyone at our properties is always a top priority as is deterring and combatting harassment of any kind. I’m deeply proud to say our entire industry is unified around these important goals.”

The device has been tested for over a year in many locations and a lot of housekeepers have expressed relief and described heightened peace of mind, not because they’ve had to use the device, but because they know they can if trouble arises.

“I’ve spoken with housekeepers who describe the feeling of walking into a guest room and not knowing what’s on the other side of the door,” said Erika Alexander, Chief Lodging Services Officer, The Americas, for Marriott International and a former Marriott Hotel General Manager. “Realizing they now have a device right at their fingertips is automatically empowering and it reminds them they’re not alone. I hear the relief and confidence in their voices, I see it in their faces. Not only does it make them feel better, it makes their families feel better about the work environment they’re in. That’s why we’re doing this.”

Marriott housekeepers echo this sentiment. “It’s a big relief for the whole family. First of all, for me being on the floor late and for my husband and kids. We don’t have to worry about mommy, she’s never going to be in danger. She’s working in a safe environment,” shared Latifa E., a Marriott Housekeeper.

“Everybody is happy in the hotel about this change, because everybody feels more safe,” said Carlos C., a Marriott Housekeeping Aid.

Latest videos: Sustainable Hotels - Interview with GM of JW Marriott Phuket, Matthias Y. Sutter, Diving in Phuket, Thailand - PHIST Interview with Sea Bees' Karen Lewis, Raya Heritage Resort in Chiang Mai, Thailand - Interview with Naphat Nutsati, GM, Executive Chef at Raya Heritage Resort Chiang Mai, Pattana Golf Club & Resort in Sriracha, Thailand - Interview with MD, Thomas Tapken, Danesfield House Hotel & Spa in Marlow, England - Interview with GM, Anthony Cox, World Travel Market London 2018 - Interview with Simon Press, Senior Exhibition Director, airBaltic Airbus A220-300 Interview with Martin Gauss, CEO, Jake Needham - Interview with an American Author in Bangkok, Quick Look at the Dell Precision 7730 Mobile Workstation (Three Videos) and Dusit Thani Bangkok - Is It Really Going to Close? Interview with Titiya Xuto.

See latest HD Video Interviews, Podcasts and other news regarding: Marriott, Safety, Security.

Subscribe to our Latest Travel News Daily Email Free of Charge by simply entering your email address to the right. You can also stay updated with our RSS Feed Free Travel News RSS Feed and even add the travel news to your website. Have questions? Please read our travel news FAQ.
     
Latest Travel News
Advertising
Advertising
Copyright © 1997-2018 TravelNewsAsia.com