Smiths Detection has opened its first Customer
Experience Centre in Asia Pacific.
The centre, which required an
investment of around US$1.5 million, is located at the Smiths Detection Asia
Pacific manufacturing facility in Johor Bahru, Malaysia.
The 5,000 square foot space will offer an interactive and
immersive environment for customers to experience Smiths
Detection’s suite of security solutions as well as consulting
services focused on customers’ specific business needs and
The new facility will also serve as a training centre
for customers, partners and distributors to demonstrate how Smiths
Detection’s smart solutions optimizes the passenger experience,
improves operational efficiency and increases security
the threat landscape evolves, our customers need to implement
robust threat detection strategies that can address their business
needs,” said Jerome de Chassey, Smiths Detection’s Vice President
for the Asia Pacific region. “With the launch of the Smiths
Detection Customer Experience Centre, we will be better able to
serve our customers in the region by giving them a venue to
experiment with the latest technology before deployment. Through
this centre, we hope to incubate new ideas to provide security,
peace of mind and freedom of movement, upon which the world
Experience Centre will feature a range of threat detection
technologies for the aviation, ports and borders, urban security
and defence markets.
The experience centre also simulates the
end-user and checkpoint operator experience through live
demonstrations of Smart Lane components, such as the iLane.evo,
Checkpoint.Evoplus, eqo; high speed CT explosives detection systems (EDS), such as the HI-SCAN 6040 CTiX; and portable threat
detection solutions, such as the IONSCAN 600.
security experience also covers hold baggage screening solutions
and includes Smiths Detection’s CTX 9800 DSi.