According to research commissioned by Carlson
Wagonlit Travel, business travellers around the world feel
marginally safer in taxis than in ride-sharing services.
Around two in five (39%) business travellers surveyed said they feel somewhat or very vulnerable
about their personal safety in ride-sharing services, compared
with 36% for taxis.
Business travellers from Asia Pacific are
the most concerned overall: 43% feel worried using ride-sharing
services and 39% when taking a taxi. In the Americas, the numbers
are 40% and 39% respectively, and in Europe 34% and 28%.
cities across the globe, using ride-sharing services has become a
way of life,” said Bindu Bhatia, Managing Director, Asia Pacific,
Carlson Wagonlit Travel. “The familiar and convenient experience
they provide has made them a preferred mode of transport for many
business travellers. Still, one continues to hear about safety
incidents surrounding ride-sharing services around the world,
which might explain in part why some travellers are worried about
Female business travellers in Europe and Asia
Pacific are more likely to feel nervous about personal safety in
ride-sharing services or taxis than men.
ride-sharing, 56% of Asia Pacific women feel very/somewhat nervous
versus 38% of men. For taxis, that is 48% and 35% respectively.
Europe, the differences are less pronounced. For ride-sharing, the
numbers are 38% for females versus 31% for males. For taxis, it is
36% versus 22%.
In the Americas, there is no statistical
difference between genders.
Even though ride-sharing is
associated with the younger generation, the findings show that
these travellers are more concerned about personal safety. Millennials, in all regions, are the most worried, followed by gen
X travellers and baby boomers.
In Asia Pacific, half of the
millennial travellers are very/somewhat concerned when using a
ride-share service, followed by 44% of gen X and 35% of boomers.
In the Americas, the percentages are 47% for millennials, 42% for
gen X and 29% for boomers.
In Europe, the numbers drop to 44%, 34%
and 21%, respectively.
These differences might be down to
gender. According to the research, gender differences appear to
track the differences seen between generations. This may be
because males are more likely to travel for business the older
they get, but the opposite is true of female business travellers.
The younger women are, the more likely they are to travel for
The sharing economy presents both opportunities and
challenges for corporate travel programs. In some cities
ride-sharing services can be considerably cheaper than taxis or
car rental services, while also providing greater convenience to
travellers. On the other hand, traveler safety and the legality of
these services in various markets remain important concerns. As a
result, corporate travel policies around the sharing economy can
vary widely from one company to the next.
services may be right for some corporate travel programs but not
for others,” said Bhatia. “Whether the sharing economy is a good
fit for a company will depend on their company
culture, their traveler demographics and their risk management
policies, among other things. Either way, companies should create
travel policies that define if, when and how travellers can use these services, and communicate these clearly to their employees.”
Carlson Wagonlit Travel,