KLM is using Augmented Reality (AR) technology
to allow passengers to check whether their hand baggage is of the
correct size before they even travel to the airport.
The service is currently only available to
iPhone users (6s or above) in KLM's Messenger.
KLM's AR hand baggage check uses a transparent,
virtual KLM suitcase that is placed in reality on an actual
suitcase to indicate whether the dimensions are appropriate for
overhead compartments. This makes it easier for a passenger to
check, in the comfort of their home, whether their hand baggage is
of the correct size.
"With this service, passengers can see at a
glance whether their hand baggage is the correct size. By offering
this service in Messenger, it's now available for every KLM
passenger at the airport, en route or at home. We also continue to
be pioneers of innovation in our passengers' best interests," said
Pieter Groeneveld, senior vice president Digital Air France-KLM.
To try the new experience, go to KLM on
Messenger and you'll find the AR hand baggage check in the menu
under Plan & Book.
Stefanos Loukakos, Head of Messenger Business,
said, "We're thrilled that KLM is one of our beta partners. We
built this technology in our platform to allow brands to solve
problems for their customers. Checking the dimensions of a
suitcase before you even set foot in the airport will create a
smoother experience for passengers and we are pleased our
technology could contribute to making that happen."
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