JW Marriott Phuket Resort & Spa - Interview
with Matthias Y. Sutter, GM
[HD video and podcast
below] The JW Marriott Phuket Resort & Spa was one of the
very first major resorts to open on Mai Khao Beach on the north
west coast of Phuket island, and this year celebrates its 16th
As the hotel was the host property of
PHIST 2018, Steven Howard of TravelNewsAsia.com used the
opportunity to ask Mr. Matthias Y. Sutter, General Manager of the
resort, about business this year.
In the interview, filmed in a Royal Suite on 25
September 2018, we discuss which are the top five markets for the
hotel and how that differs between green (low) season and the peak
November - May season.
We talk about the Chinese market and
Matthias tells us how the sad events of 2018 have affected the
number of guests to the hotel and whether their numbers have
started to pick up again.
We also talk about the hotel's upcoming
renovation plans as well as how the resort uses technology to
interact with guests and keep its staff as safe as possible.
As Matthias was a member of the Swiss
National Junior Golf Team and is also now a frequent participant
in triathlons we ask about sport tourism and why he feels the
Laguna Phuket Triathlon has become such a massive success. All
this and much, much more in the video and podcast below.
JW Marriott Phuket Resort &
Spa - Interview with Matthias Y. Sutter, GM