JW Marriott Phuket Resort & Spa - Interview with Matthias Y. Sutter, GM

[HD video and podcast below] The JW Marriott Phuket Resort & Spa was one of the very first major resorts to open on Mai Khao Beach on the north west coast of Phuket island, and this year celebrates its 16th anniversary.

As the hotel was the host property of PHIST 2018, Steven Howard of TravelNewsAsia.com used the opportunity to ask Mr. Matthias Y. Sutter, General Manager of the resort, about business this year.

In the interview, filmed in a Royal Suite on 25 September 2018, we discuss which are the top five markets for the hotel and how that differs between green (low) season and the peak November - May season.

 We talk about the Chinese market and Matthias tells us how the sad events of 2018 have affected the number of guests to the hotel and whether their numbers have started to pick up again.

 We also talk about the hotel's upcoming renovation plans as well as how the resort uses technology to interact with guests and keep its staff as safe as possible.

 As Matthias was a member of the Swiss National Junior Golf Team and is also now a frequent participant in triathlons we ask about sport tourism and why he feels the Laguna Phuket Triathlon has become such a massive success. All this and much, much more in the video and podcast below.

JW Marriott Phuket Resort & Spa - Interview with Matthias Y. Sutter, GM

PODCAST

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