Bombardier has confirmed that it will add a
dedicated Challenger 300 aircraft to its worldwide Mobile Response
Team in the second half of 2018.
Building on the success of the North
American Mobile Response Team Learjet 45 aircraft, the Challenger
300 aircraft will be based in Frankfurt, Germany, within easy
reach of Bombardier's main European parts distribution hub located
near Frankfurt International Airport.
The new Challenger 300 support aircraft will
shuttle parts and technicians 24/7 to rapidly resolve
aircraft-on-ground situations for Bombardier Learjet, Challenger
and Global aircraft.
"Over the past five years, we have consistently
seen the rise of our fleet reliability across all of our aircraft
platforms. Now, with the combination of a fast, reliable,
super-midsize aircraft with the ready availability of parts and
our skilled technicians, we are bringing our response services to
a new level," said Jean-Christophe Gallagher, Vice President and
General Manager, Customer Experience, Bombardier Business
Thanks to its impressive capabilities, the
Challenger 300 aircraft, which can fly 3,065 NM (5,646 km)
non-stop* at a speed of M0.80 and operate in and out of some of
the world's most challenging airfields, will provide additional
support during unscheduled maintenance events.
Bombardier is currently paving the way for the
Challenger 300 aircraft to join the Mobile Response Team in the
second half of 2018, ahead of the entry-into-service of
Bombardier's game-changing Global 7500 aircraft - the industry's
largest and longest-range business jet. A Learjet 45 aircraft,
based in Chicago, Illinois, has been providing 24/7 support for
Bombardier's customers since 2014.
"Bombardier values its customers' peace of mind,
which is why we remain focused on investing in our Mobile Response
Team services, so that they bring even greater satisfaction to our
growing worldwide customer base," added Gallagher.
In recent months, Bombardier has increased its
customer response capability appreciably. Several more Mobile
Response Team trucks have been deployed, bringing the current
worldwide total to 23. The company has added six new line
maintenance stations in Europe and established Maintenance Control
Centres (MCCs) in Wichita, Kansas and Linz, Austria. The new MCCs
work in conjunction with Bombardier's Customer Response Centre to
streamline customer requests and direct maintenance support in the
most efficient manner to ensure flawless return to service.