The Fullerton Hotels Singapore has introduced the
interactive Tapendium Digital Concierge Solution in all its guest rooms.
Following a successful trial in the first half
of 2017, The Fullerton Hotel and The Fullerton Bay Hotel Singapore
have transitioned from printed compendiums to easy to use
interactive Samsung tablets which house the Digital Concierge
Cavaliere Giovanni Viterale, General Manager of
The Fullerton Heritage, said, “We are delighted to be the
first Southeast Asian hotel group to implement the Tapendium
solution in all our guest rooms and suites. This technology has
allowed us to further our efforts on becoming a “Smart Fullerton”
by enabling more efficient delivery of our services as well as
more time for our teams to create personalised experiences for our
Room service is featured with
intuitive menus on the e-Compendium that recommends complementing
dishes and drinks. Guests can also book hotel restaurant tables
and spa treatments using the tablet; as well as research
Singapore’s tourist attractions and events, and plan their travel
With information updated in real time by the
hotels’ team, guests are assured that they have the most current
information and recommendations in the palm of their hand.
January to October 2017, we received a high guest satisfaction
rating for the new in-room digital concierge service which also
acts as an e-Compendium, replacing the in-room printed version and
other printed collateral. In the long-term, this will deliver cost
savings and drive sustainability as part of our efforts to become
a more environmentally conscious organisation,” added Cavaliere Giovanni Viterale.
This deployment into 500 rooms at The Fullerton
Hotels Singapore – 400 rooms at The Fullerton Hotel and 100 rooms
at The Fullerton Bay Hotel – joins Tapendium’s significant
presence in Australia.
Steve Wooding, CEO of Australian-developed
Tapendium, said, “We are very proud that such a prestigious
group as The Fullerton Hotels Singapore has adopted our solution
after a trial period and demonstrated real cost savings and
measurable workplace productivity at both their hotels.”
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