The Airports Authority of India (AAI), which
manages 126 airports across India, has expanded SITA’s baggage
management solution to 15 airports.
SITA’s BagManager will provide the
airports with real-time information on the status of passengers’
baggage, significantly reducing the chances of baggage
This follows the implementation of SITA’s
BagManager at Kolkata and Chennai Airports in 2015 and is in line
with the AAI’s vision of rolling out standard airport
infrastructure across all their airports to drive greater
efficiency across the airport network.
The implementation of
SITA’s baggage solution will also help AAI’s customer airlines
progress towards complying with IATA Resolution 753 by tracking
bags across key points in the journey.
The 15 airports are Trivandrum, Calicut,
Mangalore, Tirupati, Chennai, Madurai, Kolkatta, Goa, Lucknow,
Jaipur, Amritsar, Leh, Chandigarh, Trichy and Ahmedabad.
As part of the expanded agreement, the AAI will
also deploy SITA Airport Management Solution to two further
airports – Goa and Lucknow airports – taking the total number of
India airports using this technology to 12.
SITA Airport Management
Solution is a suite of integrated software applications designed
to support and enhance airport operations from landside to
airside, from landing to take off. With SITA Airport Management
Solution, the airports will have access to real-time data to
better anticipate, plan and control their operations.
Guruprasad Mohapatra, Chairman of Airports
Authority of India, said, “As passenger traffic increases across
India, we need to be smarter in the way we manage our airports and
smart technology is the answer. SITA’s experience in India and its
solutions make it possible to manage our network of airports in a
more efficient and effective way, delivering a better service to
our passengers while accommodating rapidly rising passenger
The AAI continues to invest in new airport
infrastructure and technology across India to meet growing
passenger traffic. India is expected to become the third biggest
passenger market by 2025 with more than 400 million passengers a
year. This investment includes new development works at Lucknow,
Deoghar, Rajkot and Allahabad airports.
Maneesh Jaikrishna, SITA Vice President Indian
Subcontinent, Eastern & Southern Africa said: “India has long been
an important market for SITA. With our sharpened focus on
delivering solutions at the airport – including passenger
processing and baggage management – we are able to support AAI
with new technologies that make it easier to operate their
airports and deliver a great passenger experience.”