SilkAir, the regional wing of Singapore Airlines
(SIA), will transfer its services to Langkawi in Malaysia,
Pekanbaru in Indonesia and Kalibo in the Philippines to Scoot, the
low-cost subsidiary of SIA.
SilkAir’s last Langkawi, Pekanbaru and
Kalibo services are scheduled for 8 April, 30 May and 28 June 2018
respectively. Currently, SilkAir flies three times weekly to each
Scoot already operates three
and four weekly services to Langkawi and Kalibo respectively,
while Pekanbaru will be a new addition to the network.
transfers, Scoot will progressively adjust its services to
Langkawi and Kalibo in the coming months to provide more options
to customers. Scoot also targets to commence sales
for Pekanbaru in the first half of 2018, subject to final
“We are constantly reviewing our
route operations to ensure optimisation of the SIA Group’s
resources. The transfer of these three services, Langkawi,
Pekanbaru and Kalibo, is a move to do just that and also presents
a better match of capacity to demand,” said Mr. Foo Chai Woo,
Chief Executive of SilkAir.
SilkAir will maintain its flights
to three other points in Malaysia, namely Kota Kinabalu, Kuala
Lumpur and Penang. For Indonesia, the airline will continue to
operate to 10 other points: Balikpapan, Bandung, Denpasar (Bali),
Lombok, Makassar, Manado, Medan, Semarang, Surabaya and
Yogyakarta. In the Philippines, SilkAir will continue to operate
flights to Cebu and Davao.
With the addition of Pekanbaru,
as well as Kuantan and Berlin which will be launched in February
and June 2018 respectively, Scoot’s network will span 66 cities
across 18 countries and territories. Specifically in Indonesia,
Scoot’s destination count will rise to five; the existing
destinations being Denpasar (Bali), Jakarta, Surabaya and
SilkAir customers booked for Langkawi for
travel from 9 April 2018 onwards and Kalibo from 29 June 2018
onwards will be given the option to reroute their flight to
another SilkAir point in Malaysia or Philippines respectively,
or to continue their travel to Langkawi or Kalibo on a Scoot
flight. Alternatively, they can also opt for a full refund of
their tickets. Customers booked for Pekanbaru for travel from 31
May 2018 onwards will be given the option to reroute their flight
to another SilkAir destination in Indonesia or alternatively,
obtain a full refund of their tickets.
fees and penalties will be waived for customers who have purchased
tickets prior to 25 January 2018. This also applies to KrisFlyer redemption
tickets. SilkAir customers who require further assistance may call
the SilkAir Contact Centre at +65 6223 8888.