The Star Alliance Connection Service, which
assists passengers with tight connections between two Star
Alliance member airline flights, is now
available at Toronto Pearson Airport.
Dedicated Connection Service staff use special software
to monitor the transfer window for customers with onward flights.
Cases where passengers and checked bags appear in danger of
missing a connection are automatically highlighted. The Connection Service agent can thereby already consider the various options
available to ensure that the customer reaches the onward flight,
or if necessary book alternative options, before the inbound
flight even lands.
"With Connection Service now available
in Toronto, we will ensure that more passengers with tight
connections can make their onward flight, thereby improving the
travel experience at one of our main hubs in North America. We are
presently working on the expansion of this service to more key
hubs in our network", said Christian Draeger, Star Alliance Vice
President Customer Experience.
Toronto is the 13th biggest
Star Alliance transfer hub world-wide, with more than 400,000
passengers connecting from one Star Alliance carrier to another
In addition to home carrier Air Canada, the
following Star Alliance member carriers serve Toronto: Austrian,
Avianca, Brussels Airlines, Copa Airlines, EGYPTAIR, Ethiopian
Airlines, EVA Air, LOT Polish Airlines, Lufthansa, TAP Air
Portugal, Turkish Airlines and United. Together they offer more
than 6,000 flights per week connecting Toronto to 159 destinations
in 59 countries.
Benjamin Smith, President, Airlines and Chief Operating
Officer at Air Canada, said, "Connection Service helps enhance the
airport experience for our customers travelling on Star Alliance
itineraries by streamlining the behind-the-scenes processing when
handling tight connections which may arise. This further
strengthens the position of our Toronto Pearson global hub
offering convenient connections to almost anywhere in the world."
airBaltic Airbus A220-300 HD Video and Podcast Interview with
Martin Gauss, CEO.