Delta Air Lines, in partnership with U.S.
Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta
International Airport (ATL) and the Transportation Security
Administration (TSA), is to launch the first biometric terminal in
the United States at Maynard H. Jackson International Terminal
(Terminal F) in Atlanta.
Beginning late this year,
customers flying direct to an international destination have the
option of using facial recognition technology from curb to gate,
transforming the customer journey with a seamless travel
experience through the airport.
This optional, end-to-end
Delta Biometrics experience includes using facial recognition
- Check in at the self-service kiosks in the
- Drop checked baggage at the counters in the lobby;
Serve as identification at the TSA checkpoint;
- Board a flight
at any gate in Terminal F; and
- And, go through CBP processing for
international travelers arriving into the U.S.
Customers traveling on
Delta partner airlines Aeromexico, Air France-KLM or Virgin Atlantic
Airways out of Terminal F are also eligible to use this
“Launching the first biometric
terminal in the U.S. at the world’s busiest airport means we’re
bringing the future of flying to customers traveling around the
globe,” said Gil West, Delta’s COO. “Customers have an expectation
that experiences along their journey are easy and happen
seamlessly — that’s what we’re aiming for by launching this
technology across airport touch points.”
input has been key to move facial recognition from testing to this
full-scale launch — they’ve provided invaluable feedback on
everything from the best camera angle for a successful scan to an
added device enhancement that better facilitates face-to-face
interactions with customers.
Based on initial testing, the facial
recognition option not only saves up to nine minutes per flight,
but provides employees an opportunity to have more meaningful
interactions with customers throughout the journey.
is the latest example of Delta’s investment in, and partnership
with, the world’s busiest and most efficient airport. We are
looking forward to bringing the future of travel to life with
Delta, CBP and TSA,” said Balram Bheodari, interim General
Manager, Hartsfield-Jackson Atlanta International Airport.
How it Works
Customers flying direct to an international
destination from Atlanta’s Terminal F wanting to use this option
- Enter their passport information when prompted during
Click “Look” on the screen at the kiosk in the lobby, or approach
the camera at the counter in the lobby, the TSA checkpoint or when
boarding at the gate.
- Pass through once the green check
mark flashes on the screen.
And, if customers do not want to participate,
they just proceed normally, as they’ve always done, through the
"Delta and CBP have developed a strong partnership
over the years, and share a common vision for enhancing security
and the traveler experience,” said CBP Commissioner Kevin
McAleenan. “Together with innovative partners like Delta, TSA and
ATL, we are using technology to create a secure, efficient and
simplified travel experience.”
Also at ATL Terminal F,
customers can take advantage of Computed
Tomography (CT) scanners at two automated screening lanes, which
are being installed in partnership with the TSA and the airport.
This very welcome move means that travelers won’t have to take out electronics from their
bags at the TSA checkpoint, further enabling a smooth travel
“The expansion of biometrics and facial
recognition throughout the airport environment represents the next
generation of security identification technology,” said David
Pekoske, TSA Administrator. “TSA is committed to working with
great partners like Delta, ATL and CBP on developing and deploying
new capabilities like these.”
The launch leverages
technology and software developed by NEC Corporation.