According to the SITA 2018 Baggage Report
published on Thursday, airlines around the world have once again
improved the rate of baggage delivery.
This continues the
improvement trend of more than a decade which has seen baggage
mishandling drop by 70% since 2007.
This is the 14th year that
SITA has issued its report and it marks 2018 as a turning point
for the global air transport industry as airlines increasingly
adopt baggage tracking technologies.
SITA’s report details how baggage management is
changing globally and airline passengers can expect to see major
differences over the next two years.
Services like real-time
notifications and fast self-service bag drop will be more
commonplace and 2018 is the year that IATA Resolution 753 comes into effect
which will see the industry increase baggage tracking.
Barbara Dalibard, CEO, SITA, said, “Over the
last decade, we have seen significant improvements in bag
management as airlines have taken advantage of technology. Now
with IATA’s drive for 100% bag tracking, technology adoption will
rise further. End-to-end tracking produces data which reveals
where improvements can be made in operational processes. While we
won’t see a sudden change in 2018, it is a real turning point for
the industry as airlines begin to unlock the value of the tracking
data for the 4.65 billion bags they carry.”
The growth in passenger numbers globally puts
considerable pressure on the industry’s baggage systems and
processes. With the rise to more than 4 billion passengers in
2017, the airlines did well to reduce the rate of mishandled bags.
In fact, at 5.57 per thousand passengers it was the lowest level
Despite the improvement, mishandled bags cost the
industry an estimated $2.3 billion in 2017 so there is
considerable scope for cost savings from airline investments in
end-to-end bag tracking.
SITA’s Baggage Report includes examples of how
airlines, including Aeroflot, Alitalia, Bahamasair, Delta and
Qatar, are using innovative and proven technologies to
improve bag management and tracking.
One case study outlines how
the airline Bahamasair went from scanning bag tag labels on a
“bingo” card to full Resolution 753 tracking in Miami and Nassau
airports inside seven days. This included the full ability to
share tracking data in real-time via SITA’s BagJourney service.
This initiative will deliver benefits to the airline in the way of
improved passenger service and cost savings.
You can download the report
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