Philippine Airlines has signed an agreement with Amadeus to deliver an extensive
transformation of the airline’s core technology systems.
Philippine Airlines will adopt the full Amadeus Altéa Suite, a
complete Passenger Service System that aims to streamline and
improve all core passenger processes for PAL, including
reservation, inventory, departure control, and flight management.
The transformation means Philippine Airlines customers will enjoy
a smoother experience, from booking to boarding.
Jaime J. Bautista, President and COO of Philippine Airlines,
said, “Philippine Airlines should offer a passenger
experience that is truly representative of the Philippines and a
source of pride for our people. We are expanding and modernizing
our fleet, opening new routes, but most importantly, sharpening
our customer service excellence. We need technology that will
capably support our ambitions, but also a partner that shares our
vision. Accordingly, after a rigorous evaluation process, we have
chosen to partner with Amadeus, their technology and their people.”
The Amadeus Altéa Suite is a
next-generation airline IT system that, once implemented, will
help PAL enhance customer experience by delivering more consistent
and personalized customer service, develop new revenue streams,
and improve operational efficiency.
Tangible benefits include
faster and simpler check-in for travelers, the ability to
re-accommodate disrupted passengers in a matter of seconds,
improved on-time performance, and consistent, automatic
application of customer preferences at every touch point.
Adopting Altéa will also support Philippine Airlines’
ambitions to join an airline alliance. More than two-thirds of
Star Alliance airlines, three-quarters of oneworld airlines and
half of Skyteam airlines use Altéa.
As a community platform for
airlines, Altéa enables better integration between partner
airlines, with real-time sharing of availability, fares, customer
and booking information to deliver a harmonized customer
experience across the alliance.
Executive Vice President, Airlines, Amadeus Asia Pacific,
said, “It’s clear that Philippine Airlines’ business strategy
is en route to further propel it into the future of travel, where
its customers need it to be, and we’re extremely proud to walk
that path with the airline. We are committed to Philippine
Airlines’ success in the long-term, and look forward to delivering
continual collaboration to ensure today’s agreement matches the
expectations of its travelers. We warmly welcome Philippine
Airlines to the Amadeus Altéa community, where it joins leading
airlines around the world which similarly value the flexibility
and customer centricity brought to them by Amadeus’ technology.”
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