Wed, 19 Dec 2018

Korean Air Takes Stronger Stance Against Last-Minute Cancellations

Korean Air has announced that from 1 January 2019, it will charge an additional KRW 200,000 to passengers who cancel their flights after going through the departure process, for all international flights.

Korean Air currently charges no-show penalties to passengers who do not board without cancelling reservations before departure time, those who do not board after check-in, and those who deplane.

Korean Air aircraft at Gimpo Airport in Seoul, South Korea. Picture by Steven Howard of Click to enlarge.

The penalty amounts vary according to distance. KRW 120,000 is charged for long-haul flights from Incheon, South Korea to the Americas / Europe / Middle East / Oceania / Africa, and KRW 70,000 for middle-distance routes such as Southeast Asia, Southwest Asia and Tashkent. The fee of KRW 50,000 is applied to short-distance routes such as Japan / China / Hong Kong / Taiwan / Mongolia.

From 1 January 2019, a fee of KRW 200,000 will be assessed as an additional penalty for each instance of a passenger who cancels their international flight after going through the departure process. Flights departing from Japan, Hong Kong, Malaysia and Philippines will be applicable after government approval.

In a statement issued on Tuesday, Korean Air said the decision was made "based on the recent misappropriation of low-penalty and penalty-exempt bookings that resulted in some passengers falsely reporting for departure and then cancelling their flights after using the lounge and getting on the aircraft. The number of such cases in Incheon International Airport in 2018 was 35 for Korean Air, amounting to hundreds if all airlines are included."

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