Etihad Airways has launched a WhatsApp Business solution,
allowing passengers at
Abu Dhabi International Airport to communicate instantly with the airline via the popular messaging app.
In addition to communicating with
customer service agents, the WhatsApp Business solution will be
expanded in the future to enable passengers to receive important
messages like flight reminders by opting into WhatsApp
communications on the Etihad Airways booking confirmation page.
Robin Kamark, Etihad Airways Chief Commercial Officer,
said, “The new WhatsApp Business solution will provide Etihad
Airways’ premium guests with immediate contact with the airline,
using the very latest technology. Air travellers
around the world use WhatsApp in their daily lives and so it is an
ideal channel for them to communicate with the airline and receive
the latest information about their travel journey.”
Etihad Airways offers several real-time channels for guests to
contact the airline, including the @EtihadHelp and @EtihadPremium
accounts on Twitter, and the airline’s Facebook page.
During the initial trial phase, the Etihad Airways WhatsApp
number will be exhibited in Premium check-in at Abu Dhabi Airport.