American Airlines has appointed Julie Rath,
previously Managing Director – Service Recovery, as Vice President
– Customer Planning.
Julie will report to Kerry Philipovitch,
senior vice president – Customer Experience, and succeeds Tim
Lindemann who announced his retirement earlier this year.
In this role, Rath will oversee American’s many
teams supporting both customers and frontline team members,
including Customer Planning and Analysis and Customer Experience
Planning, as well as American’s training, Premium Customer
Services and Service Recovery teams.
“Julie’s in-depth understanding of our Customer
Planning team, vast industry and operational experience and
exemplary leadership skills have prepared her for this important
role,” said Philipovitch. “Julie’s dedication to her teams, strong
commitment to delivering results and unwavering optimism make her
a true asset to our leadership team. I know that she will continue
the great work Tim leaves behind and will carry our team into the
Rath joined American in 2016 and brings nearly
three decades of industry experience to her new position. She
earned a bachelor’s degree from St. Olaf College and a master’s in
business administration from the University of Minnesota’s Carlson
School of Management.