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Tue, 13 Feb 2018

British Airways Expands Lounge Network to Innsbruck, Ibiza and Seville

Eligible British Airways’ customers travelling from Innsbruck, Ibiza and Seville can now enjoy access to new lounges.

 The use of the partner lounges, available exclusively for the airline’s customers travelling in Club Europe and eligible cardholders, is part of the airline’s multi-million pound investment to offer access to more lounges across the globe.

After customers have checked-in, they are then invited to go through security and head straight to the lounge, where they can relax and enjoy a selection of food and beverages before take-off.

A warm welcome at British Airways' lounge in Boston. Picture: Nick Morrish / British Airways. Click to enlarge.

Carolina Martinoli, British Airways’ director of brand and customer experience, said, “We understand that using a lounge is an important part of the journey for our premium customers, so we are delighted to be able to offer this experience in more airports across the world. In recent years we have opened new lounges in Boston and Gatwick South Terminal and revamped spaces in Edinburgh, Cape Town, Amsterdam, Belfast, Washington, Singapore and Dubai with more in the pipeline.”

British Airways is currently refreshing its lounges in New York’s JFK Terminal 7, along with improvements being made to the customer experience at check-in.

 Later this year new lounges in Aberdeen and Rome will open. Further investment is then planned in San Francisco, Johannesburg and Chicago. Heathrow's other lounges will be refurbished over the next few years.

The airline will also be investing in a number of partner lounges where there is currently no lounge offering, in order to improve the customer experience.

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