United Airlines has partnered Amazon to offer
customers a new way to check-in and learn about flights without
The new United skill for Amazon Alexa
allows customers to use their Alexa-enabled devices, such as the
Amazon Echo and the Amazon Echo Dot, to check-in and ask a variety
of questions about flights.
"Every day we connect nearly 400,000 customers
to business meetings, loved ones and new adventures," said Praveen
Sharma, vice president of digital products and analytics at
United. "Introducing the new skill to check in and receive flight
information with Alexa is an innovation that gives our customers
extra time to prep for a business meeting, play with their
children or relax as they get ready for their upcoming flight."
With this new skill customers can ask specific
questions about flights, such as, "Alexa, ask United what is the
status of my flight to San Francisco?".
Customers can also learn about amenities
on board, such as, "Alexa, ask United does United flight 869 have
Once a customer's MileagePlus account is
connected with Alexa, he or she will be able to check in for
upcoming U.S. domestic flights using command, "Alexa, ask United
to check me in."
Additional similar types of questions to ask can
be found when enabling the United skill in the Alexa app.
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