Changi Airport's Terminal 4 to Commence
Operations on 31 October 2017
[HD videos below] Changi Airport's new Terminal 4 (T4) will
commence operations on 31 October 2017.
The opening follows the recent conclusion of
major trials, with a small number of checks and reviews to be
completed in the final phase of the preparations.
To ensure a smooth transition of flight
operations from the existing terminals, the operations of the nine
T4 airlines – the AirAsia Group (of four airlines), Cathay Pacific, Cebu Pacific, Korean Air, Spring Airlines and Vietnam
Airlines – will be shifted to T4 over one week on the following
Tuesday, 31 October 2017 - Cathay Pacific
Airways and Korean Air;
Thursday, 2 November 2017 – Cebu
Pacific Air and Spring Airlines; and
Tuesday, 7 November 2017 –
AirAsia Group and Vietnam Airlines.
arrival and departing flights at T4 will be operated by Cathay
Pacific – CX659 from Hong Kong (STA: 05:40) and CX650 to
Hong Kong (STD: 06:50) respectively.
October 2016, Changi Airport Group has collaborated with its airport partners to
prepare T4 for flight operations. This began with table-top
exercises to develop the standard operating procedures, and later
progressed to ground deployment exercises to familiarise staff
with the new terminal and processes.
Volunteers from the airport
community and members of the public were invited to role-play as
passengers to test the critical airport systems and processes.
These included the Fast and Seamless Travel (FAST) self-service
options at check-in, bag drop, immigration and boarding, as well
as security screening, baggage handling, flight information,
ground transport, way-finding, and transfer processes etc.
In recent weeks, the airport conducted trials involving
selected commercial flights with airline partners at T4, which
were essential to validate, in a live setting, the
inter-operability and process integration of the airport’s and
Altogether, more than 100 trials have been
conducted, involving over 1,500 volunteer participants and 2,500
Mr Tan Lye Teck, Changi Airport Group’s Executive
Vice President (Airport Management), said, “The past months have
been a very crucial period for us as we conducted intensive tests
and trials, not only to ensure that the systems work well, but
also to understand how passengers navigate the new terminal,
including interacting with initiatives such as FAST which may be
less familiar to them. We have identified areas
of improvement following those trials. Feedback gathered from
trial participants has also been very useful to CAG and our
partners in fine-tuning our systems and processes. We will take
the next few weeks to complete the last set of trials as we
prepare for the commencement of operations at T4.”
T4 will add a capacity of 16 million passengers per annum to
Changi Airport, bringing the airport’s total annual handling
capacity to 82 million passenger movements.
Fast and Seamless
Travel (FAST) at Changi Airport's New T4
Fast and Seamless Travel (FAST) is a suite of
self-service options for passengers departing Changi Airport's
brand new T4. From check-in to boarding, find out how your travel
can be made a breeze via four easy steps.
Jewel Changi Airport's
When Jewel Changi Airport opens in 2019, the top
level will feature the Canopy Park. At approximately 14,000sqm
(equivalent to the size of 11 Olympic-size swimming pools) and
designed to be a world-class lifestyle leisure attraction, Canopy
Park promises a gamut of experiences with unique offerings such as
play attractions, gardens, walking trails, and dining outlets.