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Wed, 6 Dec 2017

Travelport to Develop Mobile App for Fiji Airways

Fiji Airways has chosen Travelport to address its mobile application needs.

 The new mobile app is scheduled to be launched to the public in the second quarter of 2018.

 In addition to improving customer service, Fiji Airways will also have access to digital analytics that includes booking trends and behaviors, allowing them to adapt their sales and marketing strategies more effectively.

Marc Cavaliere, Chief Commercial Officer of Fiji Airways, said, We recognize the importance of mobile engagement and being able to connect with our customers, bringing them highly relevant, personalized information and services they need, at every step of their journey. Travelport Fusion allows us to implement this mobile app rapidly. We look forward to this new development with Travelport.

Inside Fiji Airways' Airbus A330-200 aircraft. Click to enlarge.

A recent Travelport Global Digital Traveler Research report highlighted the need for a strong airline mobile app solution with findings indicating that 64% of travelers in Asia Pacific look for a good digital experience when choosing an airline to travel with. To further support this, 46% of them book their leisure trips on a smartphone and 73% believe that digital boarding passes make traveling much easier.

Ailsa Brown, Vice President Asia Pacific of Travelport Digital, said, We are delighted that Fiji Airways has selected us to be their mobile partner. With our experience in mobile technology and our in-depth knowledge of the travel industry, Fiji Airways will receive complete support from our team, enabling them to focus on engaging their travelers and developing lasting and valuable relationships. 

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