TravelNewsAsia.com
Fri, 27 January 2017

Dusit Rolls Out TQM Systems Across Global Portfolio

Dusit has rolled out Total Quality Management (TQM) systems across its entire portfolio of properties, making it one of the first Thai-owned hospitality companies to meet the criteria of the International Organization for Standardization's ISO 9000 series and to commit to continuous improvement in all aspects of its operations.

TQM is a comprehensive and structured approach to organisational management that seeks to improve the quality of products and services through ongoing refinements. Dusit International began implementing its TQM systems three years ago and reached its first milestone in Thailand in December 2016 when, with generous funding from the Thailand Convention and Exhibition Bureau (TCEB), several of its properties in Bangkok, Hua Hin, Phuket, and Chiang Mai were all certified for IS0 9001:2015, the world’s most commonly used standard for quality management systems within an organisation. The properties were assessed by SGS Thailand, a leading inspection, verification, testing and certification company based in Bangkok.

Lobby of the Dusit Thani Manila

With continued support from TCEB, this year Dusit International will continue to hone its operations in the kingdom and will apply to be certified for ISO 14001, which covers environmental management systems; ISO 22000, which covers food safety management systems; and ISO 20121, which covers event sustainability management systems. Following its mission to enhance Thailand’s appeal as a destination for MICE tourism, TCEB will subsidize a substantial portion of the assessment funds.

As many MICE organizers and solo travellers will only book a hotel if it can show clear proof of management systems addressing the environment, hygiene levels, and safety and security, Dusit International hopes that being certified in all of these areas will help it attract more business.

"A quality organisation dedicated to quality improvement, we remain committed to our guests and always do our best to exceed their expectations," said Mr Tan Eng Leong, Senior Vice President, Total Quality Management, Dusit International. "The TQM systems we have implemented at our hotels have helped to improve overall efficiency which has led to an increase in employee satisfaction and, in turn, high levels of guest satisfaction. With TQM systems now rolled out across our entire portfolio of hotels and resorts, we look forward to similar results at our international properties."

As part of its TQM systems at each property, Dusit International has established Quality Improvement Teams which are tasked with streamlining operations and enhancing service delivery. Staff have been empowered to take the initiative, and are encouraged to suggest ways to improve products and facilities. All processes are mapped to ease training, with detailed descriptions of best practices, as well as to identify areas for improvement. This has resulted in increased employee engagement, and improved services across the board.

Mr Lim Boon Kwee, Chief Operating Officer, Dusit International, said, “Just some of the advantages of implementing the TQM systems have included saving energy and reducing energy costs; cutting food wastage; and being able to leverage the increased customer confidence that TQM systems afford, especially amongst MICE clientele, who use them as a benchmark for standards of safety and service. With TCEB's gracious support, we now look forward to having our hard work in Thailand further validated by the respected ISO 9000 series, and to welcoming even more MICE and leisure travellers from all corners of the globe. Our international properties will all be certified in due course."

Dusit International currently operates 29 properties around the world and has 45 confirmed projects in the pipeline across four distinctive brands: Dusit Thani, dusitD2, Dusit Princess and Dusit Devarana.

See other recent news regarding: Dusit, Quality, TQM.

Subscribe to our Latest Travel News Daily Email Free of Charge by simply entering your email address to the right. You can also stay updated with our RSS Feed Free Travel News RSS Feed and even add the travel news to your website. Have questions? Please read our travel news FAQ.
     
Sustainable Hotels and MICE. Exclusive HD video interview with Grace Kang, Managing Partner of Greenview Hospitality. Criteo Travel Flash Report 2016. Exclusive HD video interview with Mr. Daniele Beccari, Global Head of Travel at Criteo. Chef Fernando Arevalo, originally from Bogota, Colombia, worked his culinary magic in New York and Hong Kong before moving to Singapore where he is today the Executive Chef of Artemis Grill on the 40th floor of Singapore's newest green building - CapitaGreen.
Sustainable Hotels and MICE Criteo Travel Flash Report Colombian Chef in Singapore
Exclusive HD video interview with Mr. Hiroshi Sawabe, Executive Director of the Office of International Tourism, at JATA (Japan Association of Travel Agents). In this interview filmed on 24 September at the JATA Tourism Expo 2016 in Tokyo, Japan, Mr. Sawabe speaks to Steven Howard of TravelNewsAsia about the status of tourism within the country. HD Videos from Sabre's Travel Technology Exchange APAC 2016. Sabre, a leading technology provider to the global travel industry, hosted over 500 members of the Asia Pacific travel industry at its inaugural Asia Pacific Travel Technology Exchange (TTX) conference in Beijing from 21 to 24 September 2016 Spa and Wellness Industry - HD Video Interview with MD of Thailand-based Destination Spa Management, Joy Menzies.
Japan Tourism Update Sabre TTX APAC 2016 Destination Spa Management
Jonathan Wigley, CEO of Travelodge Thailand, outlines expansion plans in HD Video Interview. Exclusive HD video interview with Myanmar's Minister of Tourism and Hotels, H.E. U Ohn Maung, about the status of tourism in the beautiful and mystical country of Myanmar (formerly known as Burma). Birth of a Luxury Thai Hotel Brand - HD Video Interview with Christopher E. Stafford, Chief Operating Officer of the newly formed 137 Pillars Hotels & Resorts.
CEO of Travelodge Thailand Myanmar Tourism Update Birth of Luxury Thai Hotel Brand
This HD video tour of Thai AirAsia X's brand new 337-seat Airbus A330-300 aircraft was filmed at Don Mueang Airport in Bangkok, Thailand on 14 May 2014  Exclusive HD video interview with Jaime J. Bautista, President & Chief Operating Officer (COO) of Philippine Airlines (PAL) HD video of the interior and exterior of a Thai Vietjet Airbus A320-200.
Thai AirAsia X A330-300 PAL President & COO Thai Vietjet A320-200
Inside Qatar Airways Boeing 787-8 Dreamliner - HD Video It takes 800 workers between 65 and 80 days to assemble, install, test, paint, furnish and deliver an Emirates Airbus A380. Showers, Bars, Lounge - The Emirates Airbus A380 Has Them All - HD Video Tour Thai Airways International Takes Delivery of Brand New Boeing 777-300ER
Qatar Airways B787 Emirates A380 Thai Airways B777-300ER
Latest Travel News
Advertising
Advertising
Copyright © 1997-2017 ASIATravelTips.com/TravelNewsAsia.com