Changi Airport’s soon-to-be-opened Terminal 4
(T4) will be the first terminal to make use of end-to-end Fast and
Seamless Travel (FAST) technology for departing passengers.
With the extensive use of technology,
including facial recognition software, passengers will enjoy the
flexibility of checking in at their own convenience, without
having to wait for counters to open.
FAST will also yield productivity gains with
manpower savings of about 20% expected in the longer term, when
operations have stabilised.
T4 has a total floor area of 225,000 square
metres including the two-storey terminal, car parks and taxi deck.
Although just half the size of Terminal 3 (T3), the planners and
designers of T4 have managed to deliver a terminal that will have
a capacity of 16 million passenger movements a year, two-thirds
that of T3.
T4’s showpiece is a Central Galleria (300m long
x 18m wide x 23m high) which separates the public zone from the
transit area. This visual-transparent concept provides a clear
view from the check-in hall through the transit area and, at some
locations, even right up to the boarding gates.
Due to its compact size, T4 will have
centralised areas for departure and arrival immigration as well as
pre-board security screening.
In the Departure Hall, the
check-in islands are angled towards the common immigration control
area, to create natural and intuitive wayfinding for passengers.
T4’s interior design is based on a symmetrical
petal design, inspired by the orchid petal. This contemporary
motif appears ubiquitously in various locations within T4, such as
on the skylights, marble flooring and carpets to create a coherent
design language that adds to its boutique feel.
With skylights and glass walls allowing natural
light in, T4 not only provides a naturally ambient daytime
experience for passengers, it also simulates a natural environment
of plants and trees.
At T4, landscaping covers 2,000 square metres
and it is home to 186 large trees. Along the boarding corridor,
160 ficus trees form a boulevard of trees, separating the boarding
area from the common area at the departure gates.
The art collection at T4 features an eclectic
mix of contemporary works by local and foreign artists, with a
diverse blend of mediums, sizes and imagery. Each piece was
conceptualised and designed with careful consideration as to how
it would embellish the terminal’s design and architecture, weaving
in a narrative that converges art and travel.
Ms Poh Li San, Changi Airport Group’s (CAG) Vice
President, T4 Programme Management Office, said, “T4 was conceived
with the vision to rethink travel, push boundaries and break
new ground. Through innovative concepts of operation and terminal
design, we sought to address our capacity needs as well as improve
efficiency and manpower productivity. For the passenger, we wanted to delight them
with ‘wow’ features and showcase our local culture and
architectural history at the Heritage Zone. We look forward to
welcoming the public to our Open House in August, and passengers
when we open T4 for operations later this year.”
Nine airlines will operate at T4 – the Air Asia
Group (of four airlines), Cathay Pacific, Cebu Pacific, Korean
Air, Spring Airlines and Vietnam Airlines. Together, they serve an
estimated eight million passengers at Changi Airport each year.
Two lounges - Cathay Pacific’s First and
Business Class Lounge and SATS PPG Blossom Lounge, a pay-per-use
lounge managed by SATS and Plaza Premium, are located at level 2M
within the transit area.
With T4, the total handling capacity of Changi
Airport will be raised to 82 million passengers per annum. There
will thus be more capacity at Changi’s terminals to support the
growth plans of all airlines.
T4 will have more than 80 retail and F&B outlets featuring popular brands
and unique experiential zones. This includes an integrated
duty-free zone covering both liquor and tobacco as well as cosmetics
perfume products. Shoppers will be able to pay for their
purchases at common cashier counters.
New at Changi Airport, the Heritage Zone
designed with the evolving architecture of shophouse facades,
provides passengers a glimpse of Singapore’s cultural
heritage, while housing a range of traditional retail and dining
offerings. Renovation and fitting-out works of stores and
restaurants are well in progress to prepare for operations when T4
There has been a strong response to the T4 Open
House which is scheduled to run from 7 to 20 August 2017, with all
200,000 tickets taken up.
CAG has said it will decide on the commencement date for T4
operations when operational readiness trials – currently in the
final stage – have been completed. These trials will involve
commercial flights operated by airlines moving to the terminal.
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