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Wed, 23 Aug 2017

Delta Installs Live Video Chat Service at Ronald Reagan Washington National Airport

Delta Air Lines has enhanced its customer service operations at Ronald Reagan Washington National Airport (DCA) with live video chat.

Interactive digital screens with individual receivers are now featured at the redesigned Delta Sky Assist so customers can connect face-to-face with Delta specialists.

Delta Air Lines has enhanced its customer service operations at Ronald Reagan Washington National Airport (DCA) with live video chat. Interactive digital screens with individual receivers are now featured at the redesigned Delta Sky Assist so customers can connect face-to-face with Delta specialists. Click to enlarge.

Customers simply pick up a receiver and initiate the live video chat with one touch on the screen.

“More and more people are choosing video chat to connect in their everyday lives, so we wanted to bring that channel to Delta customers,” said Charisse Evans, Vice President — Reservations Sales and Customer Care. “We have the best specialists in the business — and now, they’ll be able to deliver customer solutions in an even more personal, face-to-face way.”

Furthering Delta’s commitment to implementing innovative solutions that are available to all customers, one of the video screens is located on the wall at a height to better serve customers with disabilities. The design concept also features a keypad option for engagement via text, which is the direct result of feedback from Delta’s Advisory Board on Disabilities, a group comprised of Delta customers with disabilities and thought leaders in the accessibility space.

Delta is at the forefront when it comes to embracing technology for customer service. The airline already encourages customers to contact its reservations department via social platforms like Twitter and Facebook, in addition to the more traditional methods such as email and phone.

See other recent news regarding: Delta, Washington.

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