SITA Lab has unveiled 'Kate', an intelligent
check-in kiosk that will autonomously move to busy or congested
areas in the airport as needed, promising to relegate check-in
queues to the past.
Using various data sources –
including flight and passenger flow information – Kate is designed
identify where additional check-in kiosks are required to reduce
passenger queue times at check-in. Kate does this by using existing SITA data
systems such as Day of Operations Business Intelligence and FlightInfo
Multiple robotic kiosks can be automatically or
manually deployed simultaneously and in formation to assist
passengers, providing airports and airlines greater flexibility in
managing peaks in passenger flow.
The kiosks can also communicate
through a Cloud service to ensure that the right number of kiosks
are at the right position when needed, making them highly
responsive to changes in the airport. A design patent application
for the kiosks is currently underway.
Director of SITA Lab, said, “The peak and troughs in the flow of
passengers presents a challenge to many airlines and airports and
we have been approached by many customers requesting a solution.
They want kiosks which can be easily deployed when and where they
are needed. Building on SITA’s successful AirportConnect Open platform, and our previous work with robotics, Kate leverages
new technologies to provide operators much more flexibility and
efficiency in the way they will use their kiosks in future.”
SITA’s cutting-edge robotic kiosk makes use of
geo-location technology to find its way through the airport. Kate
will use Wi-Fi to connect to vital airline and airport systems,
dispensing with the need for cabling or other fixed attachments.
This allows the kiosk to move around freely across the airport
terminal, using obstacle avoidance technology to avoid bumping
into people or things.
Kate and her fellow robotic
kiosks will automatically return to their docking stations when
they are low on power or need to be resupplied with boarding
passes or bag tags.
One of the key benefits of SITA’s
autonomous kiosk is that it can be deployed anywhere inside the
airport as well as other offsite locations such as train stations.
This is particularly relevant during periods of disruption – such
as weather delays or flight cancellations – where additional
kiosks can be moved from landside to airside to check-in large
numbers of rebooked passengers.
Kate can process check-in and print bag tags.
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