Mandarin Oriental, Las Vegas has appointed Pepper,
a cute humanoid robot, as
The newest team member will primarily be
based in the Sky Lobby located on the 23rd floor, greeting guests,
and complementing hotel services.
With large expressive eyes
and lifelike movements and gestures, the four-foot (1.2-metre)
tall Pepper can discern a guest’s gender, approximate age and
Interacting in natural and intuitive ways, Pepper provides
personalized communication by detecting facial, body and voice
cues. It can provide answers to property-specific questions, give
directions, tell stories, dance and even pose for a selfie.
“I am delighted to
welcome Pepper to the Mandarin Oriental, Las Vegas team. Luxury is
all about choice. Pepper will provide our guests with the option
to receive hotel assistance and information in an exciting and
innovative way,” said General Manager, Donald Bowman. “Not only
can Pepper handle information requests, but will also serve as a
source of entertainment that we hope will provide an enjoyable
element of surprise for guests of all ages.”
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