Fri, 19 May 2017 |
Air New Zealand Testing Augmented Reality
Technology to Enhance Inflight Service
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Air New Zealand is giving travellers a sneak
peek into what the future of inflight service could look like.
The
airline has been working with information technology service
provider Dimension Data on unique software for Microsofts
augmented reality (AR) viewer HoloLens that could support cabin
crew as they carry out their inflight duties by aggregating and
displaying key customer information directly in front of them.
Data such as a customers preferred meal and
drinks choice, onward travel and loyalty membership details could
be displayed.
The programme is even sophisticated enough to detect
the emotion of the customer by picking up on visual and audio
cues.
Air New Zealand Chief Digital Officer Avi Golan,
said, This software is a great example of us
collaborating with other partners and exploring how technology
could enhance the way our people work as well as the experience
they deliver to our customers through greater personalisation.
The technology could also allow the
airlines cabin crew to move to a paperless inflight system
presenting added environmental benefits.
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