Air New Zealand Testing Augmented Reality
Technology to Enhance Inflight Service
Air New Zealand is giving travellers a sneak
peek into what the future of inflight service could look like.
airline has been working with information technology service
provider Dimension Data on unique software for Microsoft’s
augmented reality (AR) viewer HoloLens that could support cabin
crew as they carry out their inflight duties by aggregating and
displaying key customer information directly in front of them.
Data such as a customer’s preferred meal and
drinks choice, onward travel and loyalty membership details could
The programme is even sophisticated enough to detect
the emotion of the customer by picking up on visual and audio
Air New Zealand Chief Digital Officer Avi Golan,
said, “This software is a great example of us
collaborating with other partners and exploring how technology
could enhance the way our people work as well as the experience
they deliver to our customers through greater personalisation.”
The technology could also allow the
airline’s cabin crew to move to a paperless inflight system
presenting added environmental benefits.