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Fri, 19 May 2017

Air New Zealand Testing Augmented Reality Technology to Enhance Inflight Service

Air New Zealand is giving travellers a sneak peek into what the future of inflight service could look like.

The airline has been working with information technology service provider Dimension Data on unique software for Microsoft’s augmented reality (AR) viewer HoloLens that could support cabin crew as they carry out their inflight duties by aggregating and displaying key customer information directly in front of them.

Data such as a customer’s preferred meal and drinks choice, onward travel and loyalty membership details could be displayed.

Air New Zealand has been working with information technology service provider Dimension Data on unique software for Microsoft’s augmented reality (AR) viewer HoloLens that could support cabin crew as they carry out their inflight duties by aggregating and displaying key customer information directly in front of them.

The programme is even sophisticated enough to detect the emotion of the customer by picking up on visual and audio cues.

Air New Zealand Chief Digital Officer Avi Golan, said, “This software is a great example of us collaborating with other partners and exploring how technology could enhance the way our people work as well as the experience they deliver to our customers through greater personalisation.”

The technology could also allow the airline’s cabin crew to move to a paperless inflight system presenting added environmental benefits.

See other recent news regarding: Air New Zealand, Cabin Crew, Technology.

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