Delta Air Lines’ relocation to Terminals 2 and 3
from Terminals 5 and 6 at Los Angeles International Airport begins
tonight (evening of Friday, 12 May), and is expected to be
complete in the early morning hours of Wednesday, 17 May 2017.
When complete, Delta and Los Angeles World
Airports (LAWA) will have orchestrated one of the largest terminal
moves in the history of commercial aviation.
The relocation will impact 15 airlines during
the one-week move period, and 21 airlines in total will move to
The move is a precursor to the Delta Sky Way
at LAX, Delta’s $1.9 billion plan to modernize, upgrade and
connect Terminals 2, 3 and the Tom Bradley International Terminal
(TBIT) at LAX over the next seven years.
in Los Angeles is bright with our $1.9 billion plan for the Delta
Sky Way at LAX, an unprecedented public-private partnership
through which Delta will undertake the second largest private
infrastructure project in the LA basin and completely redevelop
Terminals 2 and 3,” said Ranjan Goswami, Delta’s Vice President –
Sales, West. “But first, we have to move into our new home. Delta
has planned for this move for nearly a year, and I’m confident
that our team will make this as smooth as possible for our customers. But we also need our customers to be prepared if they
are traveling during the relocation.”
Delta’s relocation to Terminals 2 and 3 required an extensive
construction effort, which included building new baggage systems
and offices, employee lounge areas, ramp offices and IT systems
for all of the airlines moving into Terminals 5 and 6 and for
Delta’s new space in Terminals 2 and 3.
“The ‘LAX on the
MOVE’ team is continuing to plan, counting down to May 12,” said
Los Angeles Board of Airport Commissioners President Sean Burton.
“When the Board approved a new lease and license agreement for
Delta Air Lines last summer, chief among our priorities was
improving the guest experience at LAX. Delta’s plans for Terminals
2 and 3 fit this vision, and bring us one step closer to the LAX
to Check Terminal Information, Arrive Early and Ask for Help
The relocation will begin the evening of Friday,
12 May and
will continue with additional overnight moves on 14 May and 16 May, with a scheduled completion of
17 May. On certain days of the
move, Delta will operate out of as many as four terminals:
Saturday, 13 May: Terminals 3, 5 and 6
Terminals 3, 5 and 6
Monday, 15 May: Terminals 2, 3, 5 and 6
Tuesday, 16 May: Terminals 2, 3, 5 and 6
Wednesday, 17 May:
Terminals 2 and 3
Customers are strongly encouraged to take
the following actions to avoid disruptions to their travel plans:
- Check terminal and gate information prior to arriving at LAX.
Delta customers should use the Fly Delta app or delta.com and reconfirm gate information upon arrival at the airport.
Arrive early. Delta recommends arriving three hours prior to
domestic departures and four hours prior to international
- When in doubt, ask for help. Delta and LAWA will
have hundreds of employees and volunteers stationed throughout the
impacted terminals to assist customers. They will wear bright
green vests that say “Ask Me”.
Delta and LAWA have
implemented a robust informational campaign and have been
communicating with customers, employees, ground transportation
operators, other airlines, and the public for several months
leading up to the move through many channels, including mass
advertising, targeted customer emails, customer and partner town
halls, and media coverage.
The airline is also working closely with
ground transportation operators and rideshare services to ensure
drivers are aware of the move and has created digital banners for Waze
to remind customers to check their terminal on the Fly Delta app.
Offered a Moment of Relaxation
Delta will give customers
impacted by the move a moment of relaxation post-security through
complimentary, mini spa-like experiences, including:
- Headspace meditation pods and one-month Headspace subscriptions
- Cucumber water
- Kiehl’s hydrating mist
- Pressed Juicery
mini juices with a discount on a future purchase
- Kind bars
- Lavender diffusers and Biscoff cookies on the airside shuttle
The spa pop-ups will be available in Terminal 5 from
13-16 May, Terminal 3 from 13-17 May and Terminal 2 on 17 May from 8
a.m. – 1 p.m.
Kind bars and Pressed Juicery mini juices will be at
Terminals 2, 3, 5 and 6 for all days of the move.
diffusers and Biscoff cookies will also be available for all days
of the move.
LAWA will also have dogs at the airport to provide
stress relief and comfort to passengers through their Pets Unstressing Passengers (PUPs) program.
Delta Sky Clubs Will
Be Available Throughout Move Week
The Delta Sky Club
located in Terminal 5 will remain open through the end of
scheduled operations on 16 May. The Delta Sky Club location in
Terminal 2 will open on 13 May, and the location in Terminal 3
will open on 17 May. The Delta One check-in facility located at
Terminal 5 will remain open through the end of scheduled
operations on 16 May. After 16 May, Delta will temporarily offer dedicated check-in space in Terminal 2 while a long-term Delta One
experience is finalized.
Terminals 2 and 3 Offer Immediate
Benefits for Delta Customers
Immediately following the
move, Delta customers will enjoy:
- Faster and more convenient
connections to flights operated by Delta’s joint venture and
SkyTeam partners in Terminals 2, 3 and TBIT via an airside bus
that prevents customers from having to leave and re-enter the
- Less ramp congestion and more gate space upon
arriving and departing LAX;
- $332 million in recently completed
upgrades at Terminal 2;
- New location closer to the LAX
entrance for faster and easier access into and out of the airport;
- New concessions in Terminals 2 and 3, including popular spots
like Shake Shack, Angel City Brewery and Starbucks.
will have access to 23 gates at LAX immediately following the move
and will operate alongside many of its airline partners, including
Aeromexico, Virgin Atlantic and WestJet.
Later, a secure
connection to TBIT will enable seamless access to additional
partners, including Air France-KLM, Alitalia, China Eastern, China
Southern, Korean Air and Virgin Australia.
When completed, the new
space will provide all the amenities Delta’s customers have come
to expect at LAX, including a private Delta One check-in lounge,
new state-of-the-art Delta Sky Clubs, an integrated in-line
baggage system, more gate-area
seating, and a concession program featuring local
chefs and restaurants in partnership with Westfield Corporation.
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