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Fri, 12 May 2017

Delta Air Lines’ Relocation to T2 and T3 at LAX Starts 12 May 2017

Delta Air Lines’ relocation to Terminals 2 and 3 from Terminals 5 and 6 at Los Angeles International Airport begins tonight (evening of Friday, 12 May), and is expected to be complete in the early morning hours of Wednesday, 17 May 2017.

 When complete, Delta and Los Angeles World Airports (LAWA) will have orchestrated one of the largest terminal moves in the history of commercial aviation.

The relocation will impact 15 airlines during the one-week move period, and 21 airlines in total will move to different terminals.

 The move is a precursor to the Delta Sky Way at LAX, Delta’s $1.9 billion plan to modernize, upgrade and connect Terminals 2, 3 and the Tom Bradley International Terminal (TBIT) at LAX over the next seven years.

Delta's future in Los Angeles is bright with an $1.9 billion plan for the Delta Sky Way at LAX

“Our future in Los Angeles is bright with our $1.9 billion plan for the Delta Sky Way at LAX, an unprecedented public-private partnership through which Delta will undertake the second largest private infrastructure project in the LA basin and completely redevelop Terminals 2 and 3,” said Ranjan Goswami, Delta’s Vice President – Sales, West. “But first, we have to move into our new home. Delta has planned for this move for nearly a year, and I’m confident that our team will make this as smooth as possible for our customers. But we also need our customers to be prepared if they are traveling during the relocation.”

Delta’s relocation to Terminals 2 and 3 required an extensive construction effort, which included building new baggage systems and offices, employee lounge areas, ramp offices and IT systems for all of the airlines moving into Terminals 5 and 6 and for Delta’s new space in Terminals 2 and 3.

“The ‘LAX on the MOVE’ team is continuing to plan, counting down to May 12,” said Los Angeles Board of Airport Commissioners President Sean Burton. “When the Board approved a new lease and license agreement for Delta Air Lines last summer, chief among our priorities was improving the guest experience at LAX. Delta’s plans for Terminals 2 and 3 fit this vision, and bring us one step closer to the LAX of tomorrow.”

Customers Advised to Check Terminal Information, Arrive Early and Ask for Help

The relocation will begin the evening of Friday, 12 May and will continue with additional overnight moves on 14 May and 16 May, with a scheduled completion of 17 May. On certain days of the move, Delta will operate out of as many as four terminals:

Saturday, 13 May: Terminals 3, 5 and 6
Sunday, 14 May: Terminals 3, 5 and 6
Monday, 15 May: Terminals 2, 3, 5 and 6
Tuesday, 16 May: Terminals 2, 3, 5 and 6
Wednesday, 17 May: Terminals 2 and 3

Customers are strongly encouraged to take the following actions to avoid disruptions to their travel plans:

- Check terminal and gate information prior to arriving at LAX. Delta customers should use the Fly Delta app or delta.com and reconfirm gate information upon arrival at the airport.

- Arrive early. Delta recommends arriving three hours prior to domestic departures and four hours prior to international departures.

- When in doubt, ask for help. Delta and LAWA will have hundreds of employees and volunteers stationed throughout the impacted terminals to assist customers. They will wear bright green vests that say “Ask Me”.

Delta and LAWA have implemented a robust informational campaign and have been communicating with customers, employees, ground transportation operators, other airlines, and the public for several months leading up to the move through many channels, including mass advertising, targeted customer emails, customer and partner town halls, and media coverage.

The airline is also working closely with ground transportation operators and rideshare services to ensure drivers are aware of the move and has created digital banners for Waze to remind customers to check their terminal on the Fly Delta app.

Customers Offered a Moment of Relaxation

Delta will give customers impacted by the move a moment of relaxation post-security through complimentary, mini spa-like experiences, including:

- Massages

- Headspace meditation pods and one-month Headspace subscriptions

- Cucumber water

- Kiehl’s hydrating mist

- Pressed Juicery mini juices with a discount on a future purchase

- Kind bars

- Lavender diffusers and Biscoff cookies on the airside shuttle

The spa pop-ups will be available in Terminal 5 from 13-16 May, Terminal 3 from 13-17 May and Terminal 2 on 17 May from 8 a.m. – 1 p.m.

Kind bars and Pressed Juicery mini juices will be at Terminals 2, 3, 5 and 6 for all days of the move.

The lavender diffusers and Biscoff cookies will also be available for all days of the move.

LAWA will also have dogs at the airport to provide stress relief and comfort to passengers through their Pets Unstressing Passengers (PUPs) program.

Delta Sky Clubs Will Be Available Throughout Move Week

The Delta Sky Club located in Terminal 5 will remain open through the end of scheduled operations on 16 May. The Delta Sky Club location in Terminal 2 will open on 13 May, and the location in Terminal 3 will open on 17 May. The Delta One check-in facility located at Terminal 5 will remain open through the end of scheduled operations on 16 May. After 16 May, Delta will temporarily offer dedicated check-in space in Terminal 2 while a long-term Delta One experience is finalized.

Terminals 2 and 3 Offer Immediate Benefits for Delta Customers

Immediately following the move, Delta customers will enjoy:

- Faster and more convenient connections to flights operated by Delta’s joint venture and SkyTeam partners in Terminals 2, 3 and TBIT via an airside bus that prevents customers from having to leave and re-enter the secure area;

- Less ramp congestion and more gate space upon arriving and departing LAX;

- $332 million in recently completed upgrades at Terminal 2;

- New location closer to the LAX entrance for faster and easier access into and out of the airport; and

- New concessions in Terminals 2 and 3, including popular spots like Shake Shack, Angel City Brewery and Starbucks.

Delta will have access to 23 gates at LAX immediately following the move and will operate alongside many of its airline partners, including Aeromexico, Virgin Atlantic and WestJet.

Later, a secure connection to TBIT will enable seamless access to additional partners, including Air France-KLM, Alitalia, China Eastern, China Southern, Korean Air and Virgin Australia.

 When completed, the new space will provide all the amenities Delta’s customers have come to expect at LAX, including a private Delta One check-in lounge, new state-of-the-art Delta Sky Clubs, an integrated in-line baggage system, more gate-area seating, and a concession program featuring local chefs and restaurants in partnership with Westfield Corporation. 

See other recent news regarding: Delta, Los Angeles.

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