TravelNewsAsia.com
Tue, 10 January 2017

Executive Appointments at American Airlines

American Airlines has appointed Hector Adler as Senior Vice President – Product and Service Delivery, and Jill Surdek as Vice President – Flight Service reporting to Kerry Philipovitch, Senior Vice President – Customer Experience.

“For years our team has relied on Hector’s impeccable taste and passion for the business to guide the service customers receive inflight,” said American’s Chairman and CEO Doug Parker. “We want that same service to extend beyond customers’ interactions with our top-notch flight attendant crews, to include a consistent experience in every aspect of their journey. Our goal is to make sure that every person who flies American – on one of our mainline flights or on our regional network – has a pleasurable flight and Hector is just the person to lead that charge.”

Hector Adler

Adler will work with Kurt Stache, Senior Vice President – Marketing & Loyalty; Kenji Hashimoto, Senior Vice President – Regional Carriers; and Kerry Philipovitch, Senior Vice President – Customer Experience on the alignment of the products and services American delivers to its customers.

Previously American’s Vice President – Flight Service, Adler is a pioneer for the flight attendant profession. He was a member of the first class to include male flight attendants at American in 1973. He went on to serve in leadership roles at Pan American World Airways , United Airlines , Northwest Airlines, Eos Airlines and US Airways before leading the industry’s largest flight attendant workforce at American. Adler plans to retire from the airline in 2018.

Jill Surdek succeeds Adler and will assume the role of Vice President – Flight Service in February 2017.

Surdek began her career at American in 1998 in Revenue Management and later served a variety of roles across sales and marketing. Most recently she has served as Vice President – Customer Planning, where she oversaw policies, technology strategy and training for American’s Airports and Reservations team, Premium Customer Services delivery and service recovery.

 Under Surdek’s leadership, the Customer Experience organization managed American’s seamless transition to a single passenger service system in airports and has undertaken innovative customer service training for the airline’s more than 35,000 customer-facing employees.

“Few people can match the compassion and professionalism Jill brings to a team,” said Philipovitch. “Her leadership and attention to detail with the most crucial issues has shone time and time again. Flight attendants spend more time with our customers than anyone else and face myriad challenges every day, all of which are critical to get right. Jill’s experience and her commitment to supporting team members make her the perfect fit for this important role.”

See other recent news regarding: American Airlines, SVP, Senior Vice President.

Support ASIATravelTips.com / TravelNewsAsia.com by making a donation or giving us a tip. Even the smallest amount means a lot, keeps us motived and in business too! Thank youTreat us to a cup of coffee? A lot of time goes into producing the daily travel news, interviews and pictures featured on this website. If you find our service useful, then please do consider making a donation to TravelNewsAsia.com by clicking on the button and following the simple instructions. No matter how small (or large) your support, every bit counts and really does help enormously in keeping us not only motivated, but in business too. Thank you.

Subscribe to our Latest Travel News Daily Email Free of Charge by simply entering your email address to the right. You can also stay updated with our RSS Feed Free Travel News RSS Feed and even add the travel news to your website. Have questions? Please read our travel news FAQ.
     
Sustainable Hotels and MICE. Exclusive HD video interview with Grace Kang, Managing Partner of Greenview Hospitality. Criteo Travel Flash Report 2016. Exclusive HD video interview with Mr. Daniele Beccari, Global Head of Travel at Criteo. Chef Fernando Arevalo, originally from Bogota, Colombia, worked his culinary magic in New York and Hong Kong before moving to Singapore where he is today the Executive Chef of Artemis Grill on the 40th floor of Singapore's newest green building - CapitaGreen.
Sustainable Hotels and MICE Criteo Travel Flash Report Colombian Chef in Singapore
Exclusive HD video interview with Mr. Hiroshi Sawabe, Executive Director of the Office of International Tourism, at JATA (Japan Association of Travel Agents). In this interview filmed on 24 September at the JATA Tourism Expo 2016 in Tokyo, Japan, Mr. Sawabe speaks to Steven Howard of TravelNewsAsia about the status of tourism within the country. HD Videos from Sabre's Travel Technology Exchange APAC 2016. Sabre, a leading technology provider to the global travel industry, hosted over 500 members of the Asia Pacific travel industry at its inaugural Asia Pacific Travel Technology Exchange (TTX) conference in Beijing from 21 to 24 September 2016 Spa and Wellness Industry - HD Video Interview with MD of Thailand-based Destination Spa Management, Joy Menzies.
Japan Tourism Update Sabre TTX APAC 2016 Destination Spa Management
Jonathan Wigley, CEO of Travelodge Thailand, outlines expansion plans in HD Video Interview. Exclusive HD video interview with Myanmar's Minister of Tourism and Hotels, H.E. U Ohn Maung, about the status of tourism in the beautiful and mystical country of Myanmar (formerly known as Burma). Birth of a Luxury Thai Hotel Brand - HD Video Interview with Christopher E. Stafford, Chief Operating Officer of the newly formed 137 Pillars Hotels & Resorts.
CEO of Travelodge Thailand Myanmar Tourism Update Birth of Luxury Thai Hotel Brand
This HD video tour of Thai AirAsia X's brand new 337-seat Airbus A330-300 aircraft was filmed at Don Mueang Airport in Bangkok, Thailand on 14 May 2014  Exclusive HD video interview with Jaime J. Bautista, President & Chief Operating Officer (COO) of Philippine Airlines (PAL) HD video of the interior and exterior of a Thai Vietjet Airbus A320-200.
Thai AirAsia X A330-300 PAL President & COO Thai Vietjet A320-200
Inside Qatar Airways Boeing 787-8 Dreamliner - HD Video It takes 800 workers between 65 and 80 days to assemble, install, test, paint, furnish and deliver an Emirates Airbus A380. Showers, Bars, Lounge - The Emirates Airbus A380 Has Them All - HD Video Tour Thai Airways International Takes Delivery of Brand New Boeing 777-300ER
Qatar Airways B787 Emirates A380 Thai Airways B777-300ER
Latest Travel News
Advertising
Advertising
Copyright © 1997-2017 ASIATravelTips.com/TravelNewsAsia.com