Passengers at Orlando International Airport
(MCO) have enjoyed shorter wait times in recent months with 53%
fewer passengers spending more than 15 minutes in line.
This is in large part the result of the
introduction of sophisticated queue management technology from
global IT provider SITA.
The new system has resulted in the double benefit of reducing
stress for travelers and enabling more accurate resource planning by the airport.
John Newsome, IT Director for MCO, said,
“This is a great example of how measuring performance improves
performance. The technology has helped us to better inform
checkpoint resources and process management, reducing wait times;
as well as better inform our passengers, reducing the stress of
uncertain wait times.”
Orlando International Airport introduced the
intelligent queue management technology from SITA, and its partner iinside, at the airport’s East and West Checkpoints nine months ago.
SITA QueueAnalyzer provides the airport with a real-time view of the
TSA checkpoints, enabling rapid response to unexpected conditions.
It also provides historical wait-time data to establish wait-time
profiles for different times of the day, days of the week and
Matthys Serfontein, Vice President, SITA Airport
Solutions, said, “It is great to see these results from Orlando
International airport. They show that using smart technology can
really improve the passenger experience. Our technology not only
monitors but predicts queue times at key airport chokepoints and
is proven to increase the efficiency at security checkpoints.
Airports across the USA are looking at every way they can to
reduce wait times and we are in the process of rolling out our
technology in a number of high-volume airports before the end of
SITA QueueAnalyzer combines historical and
real-time data and flight information with powerful algorithms to
deliver highly accurate wait-time predictions, perform open lane
detection and give ideal lane recommendations. The results can be
displayed in real-time to passengers on screens, website, and
mobile applications. It also provides automated metrics for
performance, trending, and service level reporting and supports
the integration of cameras and Wi-Fi sensors for passenger
throughput figures and input into wait-time algorithms.
Future of Air Travel - HD Video Interview with SITA President for
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