Mon, 5 September 2016

United Airlines Reports Best Ever On-Time Summer Performance

United Airlines has reported the best on-time results for a summer travel season in its history.

 Between 1 June and 31 August 2016, more than 76% of mainline and regional flights arrived on time, representing a 5% increase over summer 2015 and a nearly 10% increase over summer 2014.

Our focus on delivering reliable, on-time service to our customers continues to result in record-breaking operational performance across our system, said Greg Hart, Uniteds chief operations officer and executive vice president. Thanks to the hard work of our entire team, we flew more customers to their destinations on time this summer, despite encountering more days of challenging weather than in the previous years.

United launched several key initiatives last year to improve reliability and enhance the customer experience, including making scheduling adjustments, increasing its focus on teamwork and equipping more employees with mobile technology to better serve customers.

 The airline has equipped its pilots and flight attendants with mobile devices and has begun deploying additional devices to other airport-based employees.

Additionally, United is utilizing innovative technology in the companys state-of-the-art Network Operations Center in Chicago, enabling the airline to better predict and recover from weather-related operational challenges.

The airline has said it expects approximately $300 million of value by 2018 from running a more reliable airline.

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