Finnair has unveiled plans to speed up its
digital transformation by hiring approximately 70 software
developers, project managers, service designers and other digital
The recruitment drive will strengthen the airline's
capability to improve processes and enhance the customer
experience with digital solutions.
"Mobile applications and applying data will be
increasingly visible in the work of Finnair employees across the
organisation. We are taking the first mobile apps into use in our
aircraft maintenance in the beginning of next year," said Katri
Harra-Salonen, Finnair's Chief Digital Officer. "We are also
seeking new business opportunities enabled by the digital
development, and we will invest in innovation at Finnair."
Finnair's mobile app recently received the coveted Red Dot award,
and Finnair's Nordic Sky Wi-Fi portal was awarded as the industry's best in-flight connectivity solution by APEX.
digital team will also develop solutions for internal use, and
IBM's iOS Enterprise solutions.
"Working in our
digital team is an opportunity to create something new in the
fascinating and continuously evolving airline environment and for
over 10 million of our international customers. Service
development is strongly based on open and agile development
culture across the organisation, to get the products and solutions
faster to the market. This is a unique working environment in
Finland, and our aim is to build the best agile team in the Nordic
countries," Harra-Salonen said.
Finnair's entire long-haul
fleet will be Wi-Fi enabled in the spring of 2017, while Wi-Fi
installations for the short-haul European fleet will start
gradually as of next spring. Wi-Fi connectivity on board will also
bring new opportunities to develop the in-flight customer
experience such as enhancing shopping and retail opportunities.
Finnair has already
recruited approximately 800 new employees this year, the majority
of which are cabin crew personnel and pilots. Finnair's fleet will
grow in 2017 with new A350 and A321 aircraft.
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