The Civil Aviation Authority of Singapore (CAAS)
is to roll out two airport-wide initiatives in collaboration
with its partners to boost Changi Airport’s productivity.
thrust to this productivity drive is to accelerate the adoption of
technology to transform airport processes and reduce reliance on
Director-General of CAAS, Mr Kevin Shum, said, “As
we face an increasingly challenging aviation landscape, CAAS is
committed to driving greater airport innovation and operational
efficiency. This will ensure continual delivery of high service
standards at Changi and help uphold its hub competitiveness.
Working with our partners is key to enabling Singapore Aviation to capitalise on growth opportunities together as one aviation
CAAS and Changi Airport Group (CAG) will invest
more than $20 million to drive the Smart Apron initiative over the
next six years.
CAG will be installing an airport-wide wireless
(Wi-Fi) communication network in the apron area, covering all
aircraft stands at Terminals 1 to 4 as well as remote and cargo
This 190ha coverage area, nearly twice
the size of Gardens by the Bay, will provide a new platform for
airport companies to innovate and drive productivity and
transformation in airside operations.
dnata, SATS and SIAEC
will be the first adopters of the new network. Current plans to
develop and roll out new applications to boost productivity
include a wider deployment of mobile devices to staff from less
than 1,000 currently to over 3,500 eventually.
Ground staff will
have access to real-time data and work instructions, reducing
information search time and allowing them to respond quickly to
The network will also enable wider
adoption of track and trace technology which will give ground
staff real time visibility over the location of resources such as
vehicles and equipment.
In addition, CAAS
will be investing $15 million over the next four years to further
encourage airlines’ adoption of self-service passenger processes
at Changi Airport.
The Fast and Seamless Travel (FAST) Fund is
triple the amount of the previous Passenger Self Service Adoption
Programme (PSAP). It will award grants, valued from $400,000 to $2.5
million, to airlines to offset costs involved in implementing
self-service initiatives such as check-in kiosks, bag drop
systems, and self-boarding gates.
The previous PSAP, which was first launched
in 2013, enabled more airlines to
embark on self-service passenger processes, leading to
a reduction in the number of ground staff required as well as an
enhanced service experience for passengers.
drive will harness technology in raising productivity and enhance
passenger handling capacity, while enabling greater passenger
autonomy in the travel process. It also complements CAG’s FAST
initiative launched in 2014, which aims to implement a complete
suite of self-service and automated processes at the airport.
About 2,000 Passenger Service Agents (PSAs) will benefit from job
redesign and enlargement efforts arising from the implementation
of FAST Travel.
Mr Lee Seow Hiang, Chief Executive Officer of
CAG, said, “The funding support CAAS has committed for the two
programmes will augment CAG’s ongoing efforts at enhancing
operational efficiencies and passenger convenience at Changi
Airport. CAG has been consulting closely with our partners to map
out their needs based on a broader Wi-Fi scope at the airside.
This will realise greater efficiencies in existing areas such as
aircraft servicing, while enabling new capabilities like location
tracking and video streaming.
8 “The FAST Fund will accelerate
the roll-out of our FAST@ Changi initiative, which has gained
steady traction with passengers as more airlines joined the FAST
family over the past year. With the funding support and the
increasing familiarity of travellers about self-service options,
we invite more airlines to come onboard FAST@Changi to bring about
an enhanced travel experience for their passengers.”
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