Air Arabia to Implement SITA’s Next-Generation Passenger Management System

Air Arabia is to implement SITA’s next-generation passenger management system to enable greater efficiency across its operations.

The Sharjah-based airline carried close to 8-million passengers in 2015, serving 101 destinations spread across the Middle East, North Africa, Asia and Europe from five hubs in the UAE, Egypt, Morocco and Jordan.

SITA’s latest passenger service system will help Air Arabia better manage the boarding of passengers across all destinations while streamlining the turnaround of the airline’s aircraft.

Through the Horizon Passenger Management and Distribution portfolio, SITA will provide the airline with its latest departure control and weight and balance systems:

Horizon Weight & Balance will increase fuel savings for the airline by providing full load planning capabilities, including a graphical user interface framework, for all the functionalities required to load and dispatch an aircraft. This includes all legally required documentation for both airlines and ground handlers.

SITA’s Horizon Departure Control Services (DCS) is a fully integrated multi-host system for automated check-in, boarding and load planning and has been used to check in more than 167 million passengers worldwide.

Air Arabia has also renewed SITA’s Type B Messaging Service, underpinning every operational aspect of the airline business by facilitating the sharing of crucial operational updates across the globe.

Hani El-Assaad, SITA President, Middle East, India and Africa said, “For any airline getting all passengers onboard on time while managing every aspect of an aircraft turnaround is an extremely complex operation. Our Horizon portfolio brings all those elements together, providing Air Arabia with the tools it needs to maintain the smooth running of it growing operation without compromising on the passenger experience it offers.”

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