Delta Launches Hotline for Passengers Requiring Wheelchair Assistance

Delta customers requesting wheelchair assistance when traveling now have an hotline to call for immediate support prior to, during and after their trip.

Customers requesting wheelchair assistance throughout the United States, Caribbean and Canada can call 1-800-984-8935 for support daily from 6 a.m. to 3 a.m. ET.

The calls are answered by Delta’s Baggage Operations Control Center in Augusta, Ga., where Delta employees take action, working with stations around the system to assist the customer.

“Our customers let us know that they wanted a direct connection for questions about transfers with a wheelchair,” said Bill Lentsch, Senior Vice President – Airport Customer Service and Airline Operations. “We listened and began testing the wheelchair assistance hotline earlier this year. After a trial program in Atlanta, feedback proved this customer resource makes a meaningful impact, so we’re rolling it out nationwide.”

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