Star Alliance is improving the customer
experience at Los Angeles’ Tom Bradley International Terminal
(TBIT) through a combination of co-locating the member airlines in
a single check-in zone in aisle “C” and the progressive
introduction of more automation based on London Heathrow’s
experience in Terminal 2.
As a prerequisite to providing these
enhancements, check-in for all 10 Star Alliance member carriers
operating out of TBIT has been consolidated in one singe aisle.
The check-in counters for Air China, Air New Zealand, ANA, Asiana
Airlines, EVA Air, Ethiopian Airlines, Lufthansa, Singapore
Airlines, SWISS and Turkish Airlines are now all in aisle “C”, at
the north end of the terminal. SAS will join the current 10
members in TBIT from 14 March 2016 when SAS begins services to
Los Angeles from Stockholm.
The co-location not only allows
customers to easily identify the location of the check-in desks,
but also permits the member airlines to share counter space to
even better match capacity to the actual demand.
of joint automated services is also progressively being made
available by the TBIT based Star Alliance member carriers. Passengers are being encouraged to make use of the various mobile
and web check-in options available. For those needing to print
boarding passes at the airport, Los Angeles World Airports (LAWA)
has installed 24 common-use kiosks, which can print both boarding
passes and luggage tags. In addition to the traditional full
service check-in desks, fast bag-drop counters can also be made
available for those who have opted to self-tag their bags.
To further support these improvements, LAWA will be opening a
new North Security Checkpoint located at the end of Aisle “C” sometime in March.
SAS set to begin services to Los Angeles from Stockholm from
mid-March, the total number of Star Alliance airlines serving the
airport will rise to 15. SAS will join the current 10 members in
TBIT, Air Canada and Avianca are offering flights from Terminal 2,
COPA from Terminal 6 and United from Terminals 7 and 8. Jointly
they offer around 1,150 daily flights from the airport, connecting
79 cities in 24 countries.
The changes at TBIT are being
implemented in close cooperation with LAWA and have to a large
extent come from the experience Star Alliance made during the
Terminal 2 project at London Heathrow Airport, where a
completely new check-in concept was put into effect. All Star
Alliance member airlines use the same check-in kiosks, make use of
common bag-drop counters and even share Economy Class check-in
desks. Using the success of the Terminal 2 project as a base, the
Alliance is enhancing the customer experience at other airports
around the globe, implementing various technological advances made
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