SITA to Support 531 JetBlue Kiosks

JetBlue has selected SITA to support 531 check-in and automated passport control (APC) self-service kiosks across 56 locations in the USA and Caribbean.

The three-year agreement will see SITA provide 24/7 remote and on-site service of JetBlue’s devices.

Eash Sundaram, Chief Information Officer, JetBlue, said, “Over the past number of years we have worked with SITA and become familiar with its expert global service provision for airlines and airports. Our kiosks, used by our customers for check-in and fast immigration processing, must be up and running at all times. SITA’s round-the-clock support will ensure that any problems can be identified and resolved faster than they were before, minimizing impact on service to our customers.”

SITA’s contract with JetBlue includes tight service level agreements (SLAs) for the end-to-end support of the kiosks. 

See also: Future of Air Travel - HD Video Interview with SITA President for Asia Pacific.

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