Qatar Airways Launches New Cargo Management System

Qatar Airways has launched a new cargo management system named CROAMIS to manage its end-to-end airline cargo business processes.

CROAMIS, Qatar Airways’ Cargo Reservations, Operations, Accounting and Management Information System, is a single system serving the airline’s entire global cargo network, designed to scale with the future growth expected.

CROAMIS has been developed in-house by Qatar Airways through an innovative co-funded model with global IT services provider Wipro. It is an integrated system that enables comprehensive automation of the airline’s core business functions and supports collaborative operations across the airline’s cargo supply chain. The system incorporates the latest practices in business functions including sales, pricing, cargo ground handling, and ULD Management.

CROAMIS provides an integrated revenue management module for inventory management, cargo load and revenue optimisation and also has a robust cargo revenue accounting suite. It has been developed using a platform independent state-of-the-art technologies, which facilitates modular deployment and is also cloud ready.

Mr Srinivasan A. T., Qatar Airways Chief Information Officer, said, “We have always seen technology as a key business enabler. Our growing cargo business needed a scalable and future proof system that works efficiently and effectively for all the stakeholders in the cargo supply chain, is accessible on any device from anywhere and can be quickly configured to support ever-changing business scenarios. This is what CROAMIS delivers and we are committed to taking the system further forward as the cargo business becomes increasingly e-enabled and all the participants in the supply chain further integrate their systems.”

CROAMIS facilitates service improvements such as track and trace, e-booking and e-freight functions via the Qatar Airways Cargo’s website, thereby allowing airfreight customers to access real time information regarding their shipments.