FCS Computer Systems (FCS) has launched m-2Talk,
a push-to-talk mobile app designed to provide instant and secure
staff communication for hotels.
Using m-2Talk, management, runners, room
attendants and supervisors can communicate instantly with each
other by speaking directly through walkie-talkie style
conversations on their smartphones.
m-2Talk has a multi-language user interface
designed to simplify
Unlike free solutions, m-2Talk works on the hotel's private
network and is only available to staff that are pre-authorized by
management for usage. Its group chat feature supports one-to-many
messaging between predetermined or ad-hoc user groups.
goes beyond basic verbal communications and comes equipped with
history tracking that records and stores all conversations for
users to reference back to, if needed, by searching start date,
end date, sender, recipient or group chat name.
"With the industry-wide transition to
smartphones, many hotels have turned to mobile apps for job
dispatching and back of house task management. These apps have
remarkable advantages; however hoteliers have continued to express
a strong desire for the push-to-talk functionality that their
outdated walkie-talkies provided," said Akina Ho, VP of Strategy &
Global Business Development for FCS. "With m-2Talk, FCS simply
built a better solution for instant communication. Our solution
provides hotels with the instant push-to-talk communication of
yesterday with today's technology, combined with a secured
platform that only allows authorized personnel to communicate and
hear the private conversation. Past communication can also be
retrieved on their smartphone or backend server. We are the only
company that is providing this technology."
FCS m-2Talk is part of the m-Services platform
that includes m-Connect, for managing guest requests and
inter-department work orders, and m-Housekeeping, for room
cleaning and room inspection management. It can be integrated with
m-Connect and m-Housekeeping for consolidated communication and
workflow management, or purchased as a standalone system for
All FCS mobile apps, including m-2Talk, can
operate on either Apple iOS or Google Android smart devices,
running on Wi-Fi, 3G or 4G LTE networks.
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