Etihad Airways Upgrades Concierge Services with Ten Group

Etihad Airways has teamed up with global concierge service provider, Ten Group, to serve the needs of passengers in The Residence – a private three-room suite exclusively on board the airline’s Airbus A380 fleet.

Ten Group will provide a specially trained Etihad Lifestyle Concierge team who will work closely with the airline’s London Savoy-trained Butlers.

The Etihad Lifestyle Concierge team will deliver a range of services including dining reservations, entertainment bookings, special events, destination information and lifestyle services.

“We have chosen to collaborate with a provider possessing the global reach and expertise which meet the demands and expectations of our most discerning guests. With the launch of the Etihad Lifestyle Concierge, in partnership with Ten Group, we are taking luxury airline travel to levels never experienced before,” said Peter Baumgartner, Etihad Airways’ Chief Commercial Officer. “Whether it is for a last-minute booking at a top London restaurant, tickets for a Broadway show, or the purchase of a rare blue diamond, our fully connected fleet will enable us to assist guests in The Residence with their requirements immediately, 24 hours a day, at 35,000 feet, and with the most professional levels of service.”

Ten Group serves the needs of the affluent in 22 languages from its offices located in major commercial centres around the world, including: Melbourne, New York, San Francisco, Miami, Sao Paulo, Mumbai, Mexico City, Cape Town, London, Brussels, Tokyo, Hong Kong, Singapore, Shanghai, and Dubai.