Cancun Airport in Mexico Upgrades Travel Experience with SITA Technology

ASUR, the first privatized airport group in Mexico and the operator of Cancún Airport as well as eight other airports in southeast Mexico, and also a 50% JV partner in Aerostar Airport Holdings, the operator of the Luis Muñoz Marín International Airport in San Juan, Puerto Rico, has implemented SITA’s passenger management, airport operations and self-service technology at Cancún International Airport, Mexico.

The new systems are designed to provide an enhanced travel experience to the 18 million passengers that pass through Cancún Airport each year.

Cancún is one of the busiest airports in the Caribbean averaging about 800,000 passengers per month in high season and growing at around 10% annually. As a major holiday destination it experiences significant seasonal peaks in addition to spikes in passenger numbers at weekends. A total of 84 airlines use the airport, with many wide body charters bringing in large crowds. ASUR is using SITA’s technology to manage these peaks in passenger traffic efficiently, and to optimize the use of space and resources ensuring passengers are moved through the airport quickly.

Adolfo Castro Rivas, CEO/CFO, ASUR, said, “We face increasing passenger numbers each year and it is vital that we have the most efficient, reliable and future-proofed technology so that we manage that growth. For more than a decade, SITA has worked closely with us to ensure that airlines and passengers have a great experience here. As we grow we are confident that SITA will help us deliver their vision of the airport of the future and ensure that visitors to Cancún enjoy a smart, intelligent and connected airport.”

During a recent renovation program, ASUR upgraded its passenger management platform to SITA AirportConnect, which supports common-use passenger processing systems (CUPPS) and common-use self-service (CUSS) kiosks. SITA’s platform allows airlines from around the world to operate easily in Cancún and to share check-in areas, kiosks and boarding areas. In addition, new SITA self-service gates will soon be in operation at security check points.

A major part of this multi-terminal tech deal is SITA’s Airport Management solution which allows the airport to proactively control real-time operations. SITA’s technology fully integrates data across the airport and applies the latest business intelligence to present operational decisions in an easy to manage format. It enables prediction of events, automatic triggering of tasks and real-time intelligence for timely decision-making.