Alitalia has unveiled a series of
customer service enhancements designed to improve the travel
experience for air passengers.
The Italian airline also
confirmed that its three-year business plan was on track for
profitability by 2017.
Enhancements include two
new long haul destinations, a chauffeur service for
business travellers, the opening of new VIP lounges and the refurbishment of existing ones at airports, new cabin interiors
and internet and email connectivity on board, as well as a focus
on improving customer service at Fiumicino airport.
Alitalia Chairman, Luca Cordero di Montezemolo, said, "Our
performance is in line with the business plan. And, for the first
time since 2009, the load factor for the quarter exceeded 80% and we are on track to meet our objective of reaching
profitability by 2017."
The new initiatives
will start flights from Rome Fiumicino to Santiago in Chile from
May 2016, and to Mexico City from June 2016. With the two new
services, Alitalia will operate five Latin American routes and a
total of 10 in the Americas, consolidating its leadership on the transatlantic routes from Italy.
- The interiors of the
medium-haul aircraft, as well as the long-haul aircraft, will be
completely retro-fitted with leather seats and new cabin
refurbishments. The program will start in November and will be
completed in spring 2016. Long-haul aircraft restyling, where the
business class seats are in Poltrona Frau leather, will be
completed by autumn 2016.
- Internet and email connectivity
services - already underway on the long-haul fleet - will be
extended to the entire Alitalia fleet, including medium-range
aircraft. Alitalia will be one of the very few European airlines
to offer connectivity throughout its entire fleet.
airline is evaluating options to expand its long-haul fleet, which
will see next yearís long-haul capacity increase by more than 20% compared to last year.
- A new complimentary executive car
chauffeur service for business class customers travelling to Abu
Dhabi from Rome, Milan and Venice, as well as to New York JFK from
Rome and Milan, will be introduced. This will be rolled out
progressively for travellers flying to other intercontinental
destinations from Italy.
- Refurbished and brand new airport
lounges at Rome, Milan Linate, Milan Malpensa, Naples, Catania and
New York JFK will be completed in the next 12 months
Alitaliaís new drive to improve the customer service experience
for air travellers has been boosted with the companyís sending 1,820 people to Etihad Airwaysí Training Academy in Abu Dhabi. In
the next few days the new Alitalia Excellence Training Centre will
be inaugurated in an area of more than 2,000 square meters.
- A new Alitalia
website will be introduced in November. The new state-of-the-art
site has been designed to provide convenient access from an
identical user interface to services from any device - desktop,
laptops, tablets or a smartphone.
- Alitalia will launch
advertising campaigns both in Italy and in all major countries in
which it operates, to promote its services and Italy as a
destination for tourists.
James Hogan, said, "Together we have come a
long way. Alitalia is ascending but it still has challenges and to maintain momentum we need to accelerate cultural and operational
change at every level within the company. Being
part of Etihad Airways Partners will help Alitalia succeed in its
drive to profitability and with market confidence growing, its customers will have much to look forward to and experience in the
next six months and beyond."
series of important initiatives will be introduced to improve the
journey for Alitalia customers using Rome Fiumicino as a departing, transiting and arriving airport. The project, which
includes significant investment in both infrastructure and
personnel, will include:
- Reconfiguration and expansion
of the fleet of shuttle buses, stairs and baggage belts for
aircraft, to ensure a quick and comfortable transit for passengers
and speed up baggage delivery.
- Teams of Alitalia ground
staff, with new easily recognizable uniforms, to assist and guide
passengers in transit.
- New procedures to accelerate the
boarding of passengers, with an increase in the number of staff at
the departure gates.
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