Perth Airport achieved a ‘satisfactory’ quality
of service rating in the Australian Competition and Consumer
Commission’s (ACCC) Airport Monitoring Report for 2013/14, while
passengers rated Perth’s service quality as ‘good’.
The report monitors the prices, profits and
services of the four major Australian airports (Perth, Brisbane,
Melbourne and Sydney).
While Perth Airport has experienced the
highest rate of passenger growth over the last 11 years, it had
the lowest passenger growth of all monitored airports at 1.5% and
a reduction of 1.2% in domestic passenger numbers for the first
time in over a decade. This is largely due to a slowing in the
resource sector and a weaker overall economy.
The ACCC report confirmed that Perth Airport’s
investments in aviation assets (when measured as a percentage of
total aviation assets) was the highest of all the monitored
airports in 2013-14 and has been for the past four years.
Perth Airport Chief Executive Officer, Brad
Geatches said, “The ACCC reports that in 2013-14 Perth Airport had
completed and had underway $519 million in capital projects to
improve customer service and to provide future capacity.”
The ACCC report acknowledged the significant
investment Perth Airport has made in aircraft related services
such as runways, taxiways, aprons and aircraft parking, and
recognised the further investments in terminal infrastructure that
are scheduled for completion later this year.
Later this year, the new $338 million Terminal 1
Pier and International Departures Expansion will be completed
which will add substantial additional capacity and will transform
the service being provided to passengers and airlines using the
Construction has also commenced on the renewal
of the Terminal 1 forecourt into the $45 million landscaped plaza
which will include covered waiting areas near the pick-up/drop-off
lanes and bus area that will provide protection from the elements.
Perth Airport’s new $28 million Airport Drive,
which together with the WA Government’s Gateway WA project, will
progressively open from this month and will greatly enhance access
to the Airport Central Precinct.
“Even though we are seeing a substantial slowing
in passenger numbers and aircraft movements we are continuing our
investments, with a further $150 million of projects commencing
this year. We are ensuring we continue to invest in capacity to
meet future demand noting the volatility in demand for Perth
Airport’s services,” said Mr Geatches.
The ACCC reported that Perth Airport’s
aeronautical revenue continued to grow strongly in 2013-14
reflecting the increases in airport charges agreed with airlines
to help fund the massive investments that are underway.
The cost for international airlines to operate
their aircraft at Perth Airport is the second lowest in Australia
(Gold Coast is lower) and 35% lower than Sydney and Brisbane
“International tourism is a very competitive
market. By keeping our airport costs low for international
airlines Perth Airport is contributing to our international
tourism competitiveness,” said Mr Geatches.
Quality of Service
“We expect to see further significant
improvements in our quality of service ratings as we bring into
operation the major new facilities we are currently building and
which will complete this year ... Much of the service quality benefits from these
major investments are yet to flow through to the ACCC quality of
service results, noting that much of the ACCC data for 2013-14 is
now over 12 months old,” said Mr Geatches. “Minimising the impact
to customers and airport operations during such an extensive
redevelopment program is challenging and we are pleased to have
received either ‘good’ or ‘satisfactory’ passenger ratings for
both international and domestic terminals in 2013/14.”
Perth Airport has increased the number of car parking spaces
by 11.5% to 19,001 and introduced an online car park booking
system. Further expansion of the T1 and T2 short term
car parks is currently underway and includes additional public
parking bays and dedicated motorcycle bays, including a mix of
disabled access bays, ‘parents with prams’, pick up/drop off and
overnight parking, along with dedicated Small Charter Vehicle and
car rental areas.
“We are continually working to improve the
efficiency of the airfield and focus our redevelopment projects on
delivering a superior customer experience to ensure Perth Airport
becomes a world class gateway to Western Australia,” added Mr
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