Singapore Airlines and Tata Consultancy Services
(TCS) have launched a tablet-based mobile application to help
cabin crew to deliver more personalised customer service, and to
automate and streamline inflight processes.
SIA is the launch customer for TCS CrewCollab
Solution and its cabin crew are now using it on board.
Crew can view information which traditionally
has been in paper format, such as customer service lists, flight
information and crew lists, digitally via tablets during flights.
In addition to the accessing and updating of
flight, crew and service information digitally, SIA’s cabin
crew will also be able to create digital voyage reports for each
flight and enhance the efficiency and effectiveness of follow-up
items across the many functional areas of the airline.
Crew will also be able to use the application to
access digital versions of key documents such as safety manuals,
service procedures manuals, catering information, crew memos or
alerts and crew-to-crew handover notes.
“Digital forces like mobile, social and big data analytics are
creating tremendous possibilities for businesses globally. TCS CrewCollab Solution harnesses these digital forces in the hands
of airline crew to deliver an enriched customer experience,”
said S Sukanya, VP and Global Head, Travel Transportation and
Hospitality Unit, TCS. “Singapore Airlines is one of our most
valuable and longstanding clients in the region and this
partnership brings an industry-validated, ready-to-deploy
solution to the airline industry.”
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