Marriott Hotels has expanded mobile check-in and
check-out globally for Marriott Rewards members to nearly 500
introduced last year at its hotels in the United States and
Canada, Marriott Hotels mobile check-in and check-out is now
available in every continent where its nearly 500 properties are
Particular regulations in Armenia, France, Italy, Kazakhstan,
Portugal, Poland, Russia, Spain and Turkey allow for mobile
check-in, but require guests to check-out with the front desk.
Mobile check-in and check-out is also not available in Japan.
With the Marriott Mobile app, Marriott Rewards members receive a push
notification on their Apple iPhones or Android devices after 4 pm
on the day before their arrival alerting them that they can check-in.
Then they receive an automatic notification when their room is
ready. Because payment information is stored within members profiles, guests simply walk up to the expedited mobile
check-in desk where their pre-programmed key card will be waiting
At the end of their stays, guests receive a push
notification alerting them that mobile check-out is available. Upon completion, guests will then be prompted to provide an email
address where their bill will be sent, allowing them to bypass the
“When we first began testing mobility, we went
straight to the experts, our guests, who told us they wanted the
power to check-in and check-out on their smartphones,” said Paul
Cahill, senior vice president of brand management for Marriott Hotels. “Among Millennials, nine out of ten who tried mobile
check-in and check-out for the first time gave it high marks and said they would use it again for their next stay.”
Marriott Mobile app can be downloaded from the Marriott website, Apple iTunes Store
and Google Play.
The Marriott Hotels mobile innovation does not stop at
check-in and check-out. For a glimpse into the future, 15 mobile
“incubator” hotels in the U.S. are among the first in the industry
to allow guests to text service requests, such as additional
towels and pillows and valet service, and chat with the hotel’s
hosts in real time.
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