Etihad Airways has reached a major milestone
with the deployment of mobile and internet connectivity across its
entire fleet of 24 Boeing 777 passenger aircraft.
The milestone comes only months before the
airline’s entire fleet of 89 passenger aircraft is connected,
which will make Etihad Airways one of the few airlines in the
world to offer mobile and internet connectivity services on every
The passenger fleet includes 28 Airbus
A320s, 26 A330s, 11 A340s and 24 Boeing 777 family aircraft.
The full suite of inflight connectivity services
on the fleet includes Wi-Fi, mobile services and Live TV. The
services combine the “Etihad Wi-Fly” solution, powered by the
Panasonic Avionics Global Communications Suite, and OnAir’s
inflight connectivity solution.
“We are a global market leader in terms of
onboard connectivity solutions. We believe that onboard
connectivity is an important competitive differentiator for our
guests and are continuously introducing new communications
technology to enhance their travel experience,” said Peter
Baumgartner, Etihad Airways’ Chief Commercial Officer. “The roll out of our state-of-the-art
connectivity solution will give our modern connected guests a
seamless, robust experience at 35,000 feet, similar to what they
expect at home or work.”
Passengers will be able to enjoy high-speed
broadband services on Wi-Fi enabled devices including smartphones,
tablets and laptops, allowing them to surf the internet, update
social media, purchase gifts, upgrade seats, change travel plans
and much more, all from the comfort of their seat.
The mobile connectivity service can be accessed
by using mobile phones and smartphones to make and
receive phone-calls, send and receive text messages and emails,
and use mobile data services.
The Live TV onboard service allows passengers to
watch live news and major sporting events on seven popular
television channels including BBC World News, CNBC, CNN, euronews,
Japan’s NHK World Premium, Sky News Arabia, and Sport 24.
Cabin crew and flight deck operations can also
utilise Wi-Fi connections to handle medical emergencies. The crew
is empowered to manage inflight passenger issues by phone or email in
real-time with the airline’s ground teams based in Abu Dhabi.
Connectivity is also paving the way for the airline to enhance the
guest experience through increased onboard retail opportunities,
with the added benefit of real-time credit card transactions.
Packages to access the internet start at US$5
and can be purchased using credit cards, PayPal and a range of
other payment methods.
Mobile telephone usage will be
billed by the guest’s mobile service providers based on the
international roaming rates levied by the service providers.
Etihad Airways’ Boeing 777 aircraft are used for
long-haul destinations across the airline’s network, such as Los
Angeles, Washington DC, London, Manchester, Dublin, Düsseldorf,
Paris, Sydney, Melbourne, São Paulo, Bangkok and Jakarta.
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