United Airlines and Massport will today open a
new 10-gate concourse in Boston Logan International Airport’s
The Terminal B concourse brings United’s Boston
operations together under one roof, offering greater convenience
and consistency to the airline’s customers.
The new space features several of the latest
self-service technologies that will streamline the airport
experience for travelers and enable United employees to
spend more time with customers who need extra assistance. These
modern features include self-tagging baggage kiosks, automated
self-boarding gates and a new customer service center that allows
passengers to resolve routine travel issues more easily.
United and Massport invested more than $170 million to build the
97,000-square-foot Terminal B concourse, which includes a new
ticketing lobby, improved security screening checkpoints and an United Club lounge for the airline’s premium customers.
Travelers will also be able to enjoy the concourse’s contemporary design and
conveniences, highlighted by accessible in-seat power and a
variety of comfortable seating choices.
“From our intuitive
self-tagging kiosks to our efficient self-boarding gates, the new
Terminal B concourse offers more of the products and services our
customers value,” said Jeff Foland, executive vice president of
marketing, technology and strategy at United. “We’re grateful to Massport for their partnership in constructing this impressive
facility, and for helping deliver a more flyer-friendly experience
to our customers.”
United Club Lounge
The new United
Club at Logan Airport – the fourth lounge to feature the airline’s
new design concept – provides a getaway where customers can relax
or maximize productivity.
Located atop the Terminal B concourse,
the 8,000-square-foot lounge features views of the
airfield and Boston Harbor.
The club has an aviation theme with
contemporary furnishings, complimentary Wi-Fi, abundant power
outlets and a wide range of beverage and snack choices.
United in Boston
United has served the Boston
community for decades, providing customers up to 50 daily
departures to each of the airline’s domestic hubs and access to
United’s leading global route network.
The airline will operate
its first flights out of the new Terminal B concourse today (30 April
Beginning 19 May 2014, United will launch
flights with the newest
addition to the United Express fleet, the Embraer 175 aircraft, on
the Boston-Chicago route.
“The opening of United Airlines’ new
concourse at Terminal B is an investment in the future of Logan
Airport,” said Massachusetts Governor, Deval Patrick. “With
increased customer service and convenience, United’s presence in
Terminal B will continue to make Boston a top destination for
domestic and international travel. I thank United Airlines and
Massport for their leadership and partnership.”
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